Intake Specialist & Case Manager

University of Washington Medical Center•Seattle, WA

2d•Onsite

About The Position

The Civil Rights Compliance Office (CRC) within Compliance and Risk Services (CRS) is responsible for compliance with civil rights laws and University policy. The Intake Specialist and Case Manager performs intake and case management of concerns reported to CRC involving discrimination and harassment based on protected characteristics, and sexual misconduct, and offers support and accommodation related to pregnancy and related conditions. The Civil Rights Case Manager provides support to UW students, employees, and others participating or attempting to participate in UW activities by explaining complaint processes and alternative resolution options; offering, facilitating, and documenting supportive measures; and offering, facilitating, and documenting pregnancy accommodations and adjustments. The Case Manager also maintains contact with and supports individuals participating in civil rights investigation or resolution processes. In addition, the Case Manager collaborates on outreach and education efforts, represents CRC on committees and at University events, and provides other programmatic support.

Requirements

Bachelor's degree in social work, public administration/policy, education, or related field and four years of accumulated professional experience
Equivalent combination of education and experience may substitute for a degree while also demonstrating comparable knowledge and skills
Excellent verbal and written communication skills
Experience managing multiple caseloads, concerns, and priorities effectively
Ability to remain poised, consider all perspectives/viewpoints, and interact effectively with people in a positive manner that engenders confidence and trust
Ability to handle highly sensitive matters with discretion and good judgment
Demonstrated experience in working on diverse groups and teams; respects, values, and contributes to Compliance and Risk Services and the UW’s commitment to diversity, inclusion, and equity

Nice To Haves

Experience working in higher education
Experience working in human resources
Experience with or in case management, student conduct, behavioral teams, human resources, investigations, healthcare, disability services, or conflict management
Disability etiquette and awareness, an understanding of how to work with people with a variety of abilities
Universal Design elements
Familiarity with laws, regulations, policies, guidelines, and administrative practices related to Title VI, Title VII, Title IX, EEOC, ADA, and Clery/VAWA
Primary prevention or response experience in the areas of discrimination, harassment, and violence
Experience in threat assessment including knowledge of threat assessment concepts, models, and/or instruments
Working knowledge of and experience with data management software, specifically Symplicity Advocate
Experience providing public presentations or group training

Responsibilities

Review and respond to reports received via an online report portal, from SafeCampus, or direct outreach by process partners, other employees, students, or members of the public
Assess each report to identify immediate safety or urgent response needs and triage as needed
Provide outreach and support to the reporter, complainant, and/or respondent by offering supportive measures and resources, and explaining complaint and adjudication processes
Identify appropriate supportive measures such as workplace adjustments, housing or academic support, no-communication directives, and other solutions, as appropriate; facilitate specific supportive measures with UW departments, offices, and process partners
Offer and facilitate adjustments and accommodations for students and employees experiencing pregnancy and related conditions
Assess for additional compliance obligations or necessary action by the University
Maintain communication with concerned parties as needed to provide support, resources, updates, and help with determining the next steps
Identify opportunities for initial inquiry or informal problem-solving when appropriate
Facilitate referrals to University resources such as SafeCampus, confidential advocates, respondent resources, DRS/DSO, Ombuds, human resources, and counseling resources
Coordinate with process partners and ensure that appropriate follow-up occurs; handle non-routine follow-up based on individualized situations
Manage and coordinate ongoing supportive measure requests as individuals’ needs may shift throughout a case
Facilitate appeals related to supportive measures and pregnancy adjustments
Identify allegations when a report may be referred for an investigation or other resolution process, and liaise with investigation and hearing teams as appropriate
Participate in case closure reviews and provide recommendations for process improvements
Establish, cultivate, and maintain effective working relationships with related UW partner units and organizations at all UW locations
Maintain up-to-date, accessible, and accurate case management records for all reports received. This includes timely creation, update, and closure of cases in the case management system, and entry of relevant case notes and documentation for Clery reporting.
Assist with compiling data for compliance-related reports; prepare case management data quarterly and Clery reporting data monthly; assist in regular data analysis in preparation for the Civil Rights Biennial Report
Create and monitor case files, ensuring completeness and compliance with internal file retention schedules
Generate clear and concise reports to assist the leadership team in identifying and responding to patterns and trends
Assist with developing content for websites, brochures, educational programs, and related materials
Maintain a directory of community resources available to students and employees
Work closely with the Education and Communications Team to develop educational and consultative training content and delivery plans
Present information and communicate with individuals and groups regarding policies, procedures, protocols, and activities, as the situation requires
Meet with University leaders, student leadership, and other entities as requested
Represent CRS on committees and in other forums, occasionally on weekends or evenings