Intake Screener - Preventing and Ending Homelessness Project
About The Position
For 50 years, Bet Tzedek Legal Services has provided high-quality, free legal services to Los Angeles’ most vulnerable residents. The Preventing and Ending Homelessness Project (PEHP) provides a wide range of legal services to vulnerable housed and unhoused people, while building and maintaining partnerships with social service providers and local agencies. The Intake Screener will work with PEHP to manage calls, emails, social service provider referrals, and other requests for legal assistance. This position is onsite. As such, the employee will be required to work in the office or other work-related locations to meet workload/business needs. Candidates must be located in the Southern California region and able to commute if needed.
Requirements
- AA/AS and/or BA/BS or equivalent work/life experience (required).
- Proficiency with MS Office and legal database (including Word; Power Point; Excel) (required).
- Demonstrated patience, compassion, respect and commitment to serving vulnerable and low-income persons (required).
- Demonstrate an understanding and commitment to Bet Tzedek’s mission of equal justice for all and Bet Tzedek’s core values of leadership, community-based advocacy, and innovation (required).
Nice To Haves
- Spanish proficiency and ability to provide written and oral Spanish translation (preferred).
- Proficiency with NetDocs or other web-based document management system (preferred).
- Proficiency with case management systems (e.g. Clio or LegalServer) (preferred).
- At least 2-3 years of intake experience (preferred).
Responsibilities
- Handle a high-volume of calls and review emails from community members seeking legal services.
- Conduct intake interviews with potential clients to assess their needs and eligibility for PEHP services.
- Schedule callers for legal clinics and phone intake slots.
- Print and organize court documents to assist attorneys preparing for trial. (in-person activity required)
- Perform administrative tasks, such as typing client interview notes, entering client information into a case management database, uploading relevant documents to document management databases, completing biweekly timesheets, opening and closing digital case files timely and accurately, and all other administrative duties as required by Bet Tzedek’s procedures.
- Assist with in-person intakes to unhoused individuals and individuals at imminent risk of homelessness (local travel required).
- Coordinate internal and external referrals, as instructed by the Directing Attorney.
- Other duties may be assigned.
Benefits
- A generous number of paid holidays (up to 21 per year), vacation (up to 20, depending on number of years with agency), and sick days (up to 45) annually.
- Personal and floating holidays
- Compensatory time for exempt employees.
- Various paid leaves
- Medical, dental, vision, chiropractic and acupuncture coverage for employees and dependents, with office visit co-pay reimbursement for HMO enrollees.
- Life/accidental death and dismemberment (AD&D) insurance, long-term disability insurance, and Employee Assistance Plan.
- Voluntary (employee-contributed) life/AD&D, accident, critical illness, hospital confinement, and pet insurance.
- Employer-contributed profit-sharing plan.
- Employee-contributed 403(b) plan.
- Healthcare and childcare flexible spending accounts.
- Commuter transit and/or parking benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
