Intake Screener

Rogers Behavioral Health•Oconomowoc, WI

About The Position

The Intake Screener independently manages inquiries, performs admission assessments, and provides information to individuals seeking services offered at Rogers Behavioral Health (Rogers). This role involves evaluating incoming inquiries, completing admission assessments with potential patients and/or their representatives, and explaining the admitting processes and clinical criteria for admission to Rogers’ programs. The screener will also describe levels of care, gather demographic and insurance information, and utilize the contracted payor listing. Additionally, the role requires completing all documentation, adhering to department performance standards, connecting patients with outside resources when indicated, and collaborating with internal and external facilities. The position also includes participation in an on-call schedule, completion of other assigned duties, and understanding/applying policies and procedures in accordance with external regulatory agencies. Promoting department goals and the Mission of Rogers Behavioral Health is also a key aspect of this role.

Requirements

High School Diploma required
Customer service experience required.
Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.

Nice To Haves

Bachelor’s degree preferred (in human services related field)
Minimum of 2 years’ experience in a health care setting strongly preferred
Electronic medical record software experience, preferred.
Knowledge of medical terminology preferred.

Responsibilities

Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
Complete Admission assessments with potential patients and/or their representatives.
Demonstrate understanding and explanation of admitting processes.
Understand clinical criteria necessary for admission to Rogers’ programs.
Describe levels of care within Rogers to potential patients and/or their representatives.
Gather demographic and insurance information of potential patients and/or responsible representatives.
Understand how to utilize and explain Rogers’ contracted payor listing.
Ensure all inquiries are entered in the designated system and all necessary information is captured.
Ensure referral source information is obtained and entered for each inquiry.
Ensure all clinical information is entered accurately into admission assessment tool.
Ensure quality of call meets department standards.
Ensure productivity meets department standards.
Connect potential patients and/or their representative with outside resources when indicated.
Collaborate with internal departments and external facilities/referents as it relates access to care.
Participate in the On-Call, weekend, and holiday schedule, as assigned.
Complete other duties as assigned by Admissions leadership.
Understand and apply policies and procedures in accordance with external regulatory agencies: Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
Attend and participate in development opportunities to increase involvement and awareness of regulations.
Comply with Rogers culture agreements and all Hospital’s policies and procedures.