Intake RN M-F 3p-11:30p

SUN BEHAVIORAL HEALTH GROUP•Erlanger, KY

3d•Onsite

About The Position

The Intake RN receives inquiry calls and helps callers schedule face-to-face assessments or directs them to appropriate community referrals based on their needs. The role assesses patients who present for evaluation, or ensures assessment by a qualified, licensed mental health professional. The Intake RN coordinates with a physician to determine appropriate treatment and disposition, screens for medical and behavioral emergencies, and completes admission processes, including initial insurance or third-party payer authorization when applicable. The position performs intake, triage, assessment, documentation, admission coordination, and related nursing duties. For employees with a Registered Nurse license, duties also include entering admission and other orders, monitoring and documenting PRN medications and first doses, providing medication education, and conducting nurse-to-nurse reports. The role works with patients, families, physicians, hospital staff, community providers, and utilization management while maintaining safety, confidentiality, accurate documentation, and professional, compassionate care.

Requirements

Current Registered Nurse (RN) license in the state of employment.
CPR certification and certification in a hospital-selected de-escalation technique.
One to three years of experience in a behavioral health setting.
Maintain education and professional development appropriate for the position.

Nice To Haves

Previous assessment and evaluation experience in a behavioral health setting.

Responsibilities

Receive inquiry calls, explain assessment processes, schedule assessments, and close calls appropriately without providing phone therapy.
Identify safety risks, manage crisis calls according to procedure, and activate EMS when indicated.
Document inquiry calls and follow-up activity completely and legibly, and enter required information into HCS.
Refer callers and patients to appropriate community resources when a hospital assessment or higher level of care is not indicated.
Review medical screens and notify an RN for additional review or action when appropriate.
Identify and triage emergent patients, prioritize care, and follow EMTALA guidelines and hospital procedures for medical and psychiatric emergencies.
Complete the clinical screening and assessment tool (PASP), including additional screening needs when applicable.
Determine appropriate levels of care and ensure patients receive physician evaluation or consultation for treatment recommendations and disposition.
Coordinate admissions, notify unit staff of relevant patient acuity and clinical information, and complete required admission paperwork.
Comply with applicable state and local requirements for involuntary hospitalization and accurately maintain EMTALA logs and bed-board reconciliation.
Support utilization review and obtain and document initial payer authorization when applicable; pass information to the Utilization Management team for concurrent reviews.
Treat patients and families with dignity, respect, compassion, and confidentiality, and provide explanations and reassurance as needed.
Maintain accurate documentation and communicate professionally with patients, families, colleagues, and physicians.
Follow safety rules, report hazards, errors, accidents, and near misses, and participate in safety and quality initiatives and required programs.
Collaborate with colleagues and contribute to a cooperative, patient-centered hospital team.
Follow established standards, policies, procedures, protocols, laws, HIPAA requirements, and SUN Behavioral Health mission and values.
Complete required training and maintain professionalism, accountability, and fiscal responsibility.
For employees with a Registered Nurse license, enter admission and other orders, complete required PRN medication and first-dose monitoring documentation, provide medication education, and conduct nurse-to-nurse reports.
Perform other duties as required.