Intake Referral Coordinator - Marietta

Alliance Spine and Pain Centers•Marietta, GA

11h•Onsite

About The Position

Alliance Spine & Pain Centers is seeking an Intake Referral Coordinator to join their team. This is a full-time position focused on managing incoming and outgoing patient referrals efficiently and professionally. The role involves direct patient interaction, communication with referring offices and physicians, and administrative tasks related to patient onboarding and scheduling. The company emphasizes a positive work environment with opportunities for career growth alongside leading providers in the field.

Requirements

High school diploma or GED required.
At least 2 years of experience in a medical office.
Strong customer service skills.

Responsibilities

Execute a clearly defined workflow to on-board and schedule new patients.
Handle 75+ inbound telephone calls a day with a patient friendly voice.
Communicate with referring offices and our physicians to schedule new patient appointments and verify benefits.
Advise patients to call and schedule appointments.
Follow up on referrals to ensure appointments are made.
Obtain medical records, scan records into patient’s chart, and attach referral.
Forward all Worker’s Compensation referrals to the Worker’s Compensation Referral Coordinator.
Send and follow up on all imaging referrals, ensuring patients have completed imaging before their next scheduled appointment.
Send denied referrals to the surgical scheduler.
Receive, review, and process all new patient referrals.
Obtain any missing documents and follow referral guidelines.
Save referral, imaging, and notes to the patient’s chart.
Verify patient’s insurance.
Create incoming referral.
Call patients to schedule appointments.
Send registration packets.
Quickly and efficiently schedule imaging appointments with outside clinics.
Other duties as assigned.