Intake Processor

UnitedHealth Group•Tampa, FL

14h•$16 - $29•Remote

About The Position

This full-time position performs intake functions by assigning incoming and outgoing faxes, emails, voicemails, and Provider Portal submissions so that Pre-Service, Post Service, Fee Negotiation, NSA Negotiation, and NSA Independent Dispute Resolution teams receive the documents needed to perform their work. The role operates in a high-volume, fast-paced work queue and requires accurate, timely processing, professional communication with providers and internal teams, and compliance with HIPAA privacy and security guidelines. The position is National Remote, with telecommuting available from anywhere within the U.S. Employees hired in the Minneapolis, Virginia, Maryland, or Washington, D.C. areas must work in the office at least four days per week. Remote employees must secure sensitive company documents, maintain a dedicated work area that protects information privacy, and have access to an approved high-speed internet connection. Remote employees must also follow UnitedHealth Group’s Telecommuter Policy. The schedule is 40 hours per week, Monday through Friday, with flexibility to work an assigned eight-hour shift during normal business hours of 6:00 a.m. to 7:00 p.m. Central Time. Occasional overtime may be necessary. The role offers a salary range of $16 to $29 per hour, based on full-time employment and other factors. Benefits are subject to eligibility requirements.

Requirements

High school diploma, GED, or equivalent work experience.
Must be at least 18 years old.
At least one year of experience in a related environment, such as office, administrative, clerical, or customer service work, using phones and computers as primary job tools.
Experience with PC-based software and automated database management systems.
Experience using Microsoft Word to create and edit documents, Microsoft Excel to create, edit, sort, and pivot spreadsheets, and Microsoft Outlook for email and calendar management.
Experience working remotely with minimal supervision.
Ability to work full time, 40 hours per week, Monday through Friday, and flexibility to work an eight-hour shift during business hours of 6:00 a.m. to 7:00 p.m. CST; occasional overtime may be necessary.
Ability to keep company-sensitive documents secure, if applicable.
Ability to maintain a dedicated work area separated from other living areas that provides information privacy.
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
Written and verbal communication skills.
Ability to manage multiple priorities efficiently.
Detail-oriented and highly organized.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Must pass a drug test before beginning employment.

Nice To Haves

At least one year of experience processing medical, dental, prescription, or mental health claims.

Responsibilities

Process inbound documents, including emails, faxes, website inquiries, and voicemails, accurately.
Follow up on incomplete or misrouted documents to ensure they are handled correctly.
Maintain a processing rate of at least two minutes per entry.
Manage a high-volume, fast-paced work queue while maintaining processing quality.
Communicate professionally with providers and internal teams.
Comply with HIPAA privacy and security guidelines.
Stay organized while working independently in a remote setting.