Intake & Operations Manager
About The Position
AbilityPath is hiring an Intake & Operations Manager to oversee participant intake, transportation operations, and administrative processes across Adult & Youth Services. The role works collaboratively with program teams, families, community partners, and leadership to provide a seamless enrollment experience, safe and reliable transportation, and efficient operational systems that support program success. The manager oversees the centralized intake pipeline, including tracking prospective participants from initial inquiry through enrollment and coordinating screenings, tours, assessments, and required documentation. The role also serves as a primary contact for prospective participants, families, and support teams, and builds relationships with regional centers, school districts, and community organizations to strengthen referrals and program awareness. Responsibilities also include managing daily transportation logistics and fleet operations, promoting transportation safety and compliance, supporting administrative functions and audits, improving workflows, and collaborating with leadership and program teams on resource allocation and scalable operational solutions.
Requirements
- B.A. or M.A. in a relevant field.
- At least 2 years of program and staff supervision experience serving adults with developmental disabilities.
- Strong leadership, communication, and family engagement skills.
- Ability to manage program budgets, reporting, and compliance.
- Commitment to inclusion and supporting individuals of all abilities.
- Valid California Driver’s License with a 3-year clean driving record, if applicable.
- Proof of a negative TB test.
- Verification of physical clearance.
- Passing a criminal fingerprint clearance.
- At least 21 years of age for driving positions; at least 18 years old otherwise.
- Ability to lift or support at least 40 lbs. as needed.
- Ability to sit, stand, stoop, and bend frequently.
- Ability to walk for extended periods while supporting adults on community outings.
- Ability to drive company vehicles to transport participants.
Responsibilities
- Oversee the centralized intake pipeline and track prospective participants from initial inquiry through enrollment.
- Coordinate screenings, tours, assessments, and required enrollment documentation in a timely manner.
- Serve as a primary point of contact for prospective participants, families, and support teams, providing communication, guidance, and support throughout enrollment.
- Build and maintain relationships with regional centers, school districts, and community organizations to strengthen referral networks, increase program awareness, and support enrollment growth.
- Manage daily transportation logistics, including vehicle assignments, route optimization, and dispatch coordination.
- Oversee fleet maintenance to support safe, reliable, and efficient participant transportation.
- Promote transportation safety through driver training, vehicle monitoring, and maintenance oversight.
- Prepare for routine fleet audits.
- Support administrative functions, reporting, and audit preparation.
- Identify opportunities to streamline workflows, leverage technology, and improve operational efficiency.
- Partner with leadership and program teams to evaluate transportation needs, improve resource allocation, and develop scalable operational solutions.
Benefits
- 4 weeks of PTO
- 10 paid holidays
- Medical, dental, and vision benefits upon hire
- 401(k) plan with employer match
- Performance bonuses
- Educational reimbursement for ongoing professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
