Intake Office Coordinator Home Health

AdventHealth•Ormond Beach, FL

1d•Onsite

About The Position

Coordinates the intake of all referrals into the agency from hospitals, physician offices, and other referral sources. Verifies that physicians ordering homecare are licensed and eligible to participate in the Medicare program. Performs care coordination activities upon receipt of patient referral, including assessing appropriateness of homecare services, verifying physician orders, and ensuring payer coverage. Enters referrals into the computer system, ensuring all required information is present prior to admission, and maintains accurate reference files. Verifies Medicare eligibility coverage and insurance or self-pay verification for patients prior to admission, following policy for charity approval process. Acts as a liaison between clinicians in facilities and clinical teams to ensure timely scheduling and tracking of patient referrals. Maintains logs for patients who are hospitalized or in skilled facilities, as well as new and resumption of care referrals. Collaborates with the central billing office to troubleshoot billing issues and ensure timely completion of necessary items for billing. Monitors and supervises daily clerical operations of the home health office, ensuring duties are performed accurately and within established guidelines. Assigns and delegates responsibilities to appropriate staff, participates in interviews, orientation, and timely evaluations of clerical staff. Oversees management of patient file storage, retrieval, and destruction, demonstrating problem-solving abilities and making recommendations for efficient process flows. Performs other duties as assigned.

Requirements

Knowledge of Medicare billing processes, privacy regulations and Medicare home health regulations [Required]
Proficient in use of personal computer, copier, phone, facsimile machines [Required]
High level of multitasking, organization and proactive communication skills [Required]
Moderate – advanced computer skills [Required]
Strong customer service skills [Required]
High School Grad or Equiv [Required]
5+ home health billing or office experience [Required]
Experience working with computer data bases and professional office settings. [Required]
Experience working with the public and exceptional customer service skills [Required]

Nice To Haves

Able to manage multiple details, tasks and make decisions under busy and stressful working conditions. [Preferred]
Associate [Preferred]
Experience working in a Medicare certified homecare agency [Preferred]
Supervisory experience in an office setting [Preferred]

Responsibilities

Coordinates the intake of all referrals into the agency from hospitals, physician offices, and other referral sources.
Verifies that physicians ordering homecare are licensed and eligible to participate in the Medicare program.
Performs care coordination activities upon receipt of patient referral, including assessing appropriateness of homecare services, verifying physician orders, and ensuring payer coverage.
Enters referrals into the computer system, ensuring all required information is present prior to admission, and maintains accurate reference files.
Verifies Medicare eligibility coverage and insurance or self-pay verification for patients prior to admission, following policy for charity approval process.
Acts as a liaison between clinicians in facilities and clinical teams to ensure timely scheduling and tracking of patient referrals.
Maintains logs for patients who are hospitalized or in skilled facilities, as well as new and resumption of care referrals.
Collaborates with the central billing office to troubleshoot billing issues and ensure timely completion of necessary items for billing.
Monitors and supervises daily clerical operations of the home health office, ensuring duties are performed accurately and within established guidelines.
Assigns and delegates responsibilities to appropriate staff, participates in interviews, orientation, and timely evaluations of clerical staff.
Oversees management of patient file storage, retrieval, and destruction, demonstrating problem-solving abilities and making recommendations for efficient process flows.
Performs other duties as assigned.