Intake/Dispatch Coordinator

SERVPRO Team Cuthbertson • Collegedale, TN

11d • $16 - $18

About The Position

The Intake/Dispatch Coordinator supports operations by providing communication between customers and operational teams. The position handles administrative tasks related to customer calls, job management, scheduling, and customer satisfaction, while maintaining high customer-service standards and assisting with general office duties. The coordinator works with stakeholders and teams to support project execution, meet objectives, and foster an efficient, productive work environment.

Requirements

• High school diploma or GED.
• Experience in receptionist or administrative support in an office environment.
• Strong customer-service, verbal communication, and written communication skills.
• Working knowledge of current business software technologies.
• Ability to successfully complete a background check and drug screen, and maintain a clean driving record, subject to applicable law.

Nice To Haves

• Associate’s or bachelor’s degree in a related field.

Responsibilities

• Receive and accurately enter lead calls and job referrals into electronic systems.
• Address customer inquiries, resolve issues, and maintain a friendly, professional manner.
• Handle general phone calls and greet office visitors, providing a welcoming experience.
• Dispatch and track lead calls and job referrals to the appropriate operational teams, supporting timely responses and resolutions.
• Collaborate with teams to coordinate production and on-call schedules.
• Assist with general office duties and administrative tasks related to customer calls, job management, scheduling, and customer satisfaction.

Benefits

• Competitive compensation.
• Promotion opportunities through defined learning paths, training, and professional development.
• Paid vacation and sick time.
• Nine paid holidays.
• 401(k).
• Medical, dental, vision, and workplace insurance benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED