Intake Department Manager | LPN | Preceptor Home Health & Hospice | Germantown, WI

Preceptor Home Health and Hospice•Germantown, WI

About The Position

The Intake Department Manager communicates and coordinates with patients, families, and physician offices. They process referrals and coordinate patient care, assisting to ensure smooth clinical operations. This role involves maintaining strong community relationships and ensuring adherence to regulations, policies, and procedures. The manager is responsible for the employment of qualified intake personnel, delegation and coordination of their evaluations, and establishing operational standards to comply with federal and state regulations and guidelines.

Requirements

2-5 years of experience preferred.
Strong written and oral communication skills in person and over the phone.
Excellent customer service skills.
Strong team skills.
Organized.
Flexible—responds well to changing priorities and conditions.

Responsibilities

Plans, organizes, and directs staff assignments and staff performance to achieve operational objectives.
Conducts hiring, performance management and development, and disciplinary actions for intake staff.
Maintains ongoing, positive work relationships.
Prepares monthly staff meetings and provides training to all intake staff concerning pertinent changes and enhancement to clinical management software (HCHB).
Responsible for the oversight and implementation of new hire orientation for intake staff.
Respond to incoming phone calls to handle referrals, scheduling, and coordination of details to support field staff, patients, families, and referral sources.
May advise patients and family caregivers as needed and within the LPN scope of practice.
Build and maintain strong relationships with referral sources and other community contacts.
Assist field staff with information, scheduling, and workflow.
Responsible for Homecare Homebase workflow appropriate to the Intake and PCC roles.
Work with the office team to provide other types of office support as needs dictate.
May perform visits in the field.
All patient care tasks in the field and over the phone are performed according to standards for quality, productivity, documentation, and communication.