Home Health Intake Coordinator
About The Position
Join Our Team as an Home Health Intake Coordinator at Alpha Home Health & Hospice! This is a full-time, on-site position at our Everett office, with working hours from Monday to Friday, 8:30 AM to 5:00 PM. At Alpha Home Health & Hospice, we pride ourselves on our quality of care and ethical business practices, guided by our foundational Core Values of CAPLICO: Customer Second (Employee First!), Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebration, and Ownership. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.
Requirements
- At least 2 years of intake experience in a medical office.
Nice To Haves
- Experience as a home health intake coordinator highly preferred, but not required
- Experience with Home Care Home Base highly preferred, but not required
Responsibilities
- Perform patient intake, verify insurance, demographics, orders, and document necessary information
- Make persuasive and empathetic outreach calls to patients to explain the value of home health services as ordered by their physician
- Address concerns, clarify expectations, and highlight how care will help them safely recover and regain independence
- Interface with contract, clinical, and office staff to foster collaboration and positive working relationships
- Serve as the primary responder to all inbound calls and inquiries
- Provide excellent customer service to patients, referral sources, and community contacts
- Maintain proper daily workflow and ensure compliance with all regulatory requirements
- Communicate effectively and professionally regarding coordination of care expectations
- Educate and enforce deadlines, schedule updates, and workflow requirements
- Coordinate initial patient assessments and follow-ups with clinical staff
- Ensure accurate data entry and record-keeping for all patient information
- Assist in the development and maintenance of intake procedures and protocols
Benefits
- $26-$32 per hour, DOE
- Comprehensive Medical, Dental, and Vision insurance
- Free health concierge services
- FSA and HSA accounts
- Paid Life and AD&D insurance
- Paid Sick, Holidays, and PTO
- STD, LTD, and other voluntary insurance plans
- Company-wide celebrations of your great work & accomplishments
- Support for your professional growth and development
- Room for advancement
- AMAZING teammates & leaders who are supportive, inclusive, and fun!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
