Intake Coordinator - 3P-11P Full-Time

American Addiction Centers•Worcester, MA

1d•$18 - $23

About The Position

AdCare Hospital American Addiction Centers is seeking an Intake Coordinator to help patients and referral sources arrange timely access to appropriate treatment. The role conducts pre-admission screening interviews and records intake and insurance information so an appropriate level of care can be determined. The coordinator welcomes clients and family members, explains the intake process and available levels of care, answers questions within their knowledge, and seeks supervision when needed. The position is scheduled from 3 p.m. to 11 p.m., every Friday and every other weekend. Intakes may be scheduled at short notice, so flexibility with work schedules is necessary; advance notice of schedule changes will be provided whenever possible. The role includes screening for exclusionary criteria, escalating serious medical conditions to the Charge Nurse, following medical staff orders, documenting intake and insurance information in Salesforce and Aura, coordinating follow-up with clinical managers, and managing clients’ valuables and money according to facility procedures. The coordinator also verifies insurance benefits, communicates professionally with insurance representatives, and documents benefit information in Salesforce. The position requires completing required documentation and securing clients’ valuables before the end of the shift. AdCare Hospital American Addiction Centers describes its culture as progressive, supportive of work/life balance and education, and grounded in trust and respect. Its mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders, and to support recovery and wellness for patients, families, and communities. The stated pay range is $18.00–$23.00 per hour, with actual compensation dependent on skills, experience, education, and relevant qualifications.

Requirements

High school diploma or equivalent.
Effective interpersonal skills.
Computer literacy.
Knowledge of chemical dependency and 12-step programs.
Ability to sit, use hands and fingers, talk or hear, and smell continually; stand, walk, and reach frequently; and climb or balance, stoop, kneel, or crouch occasionally.
Ability to frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds.
Ability to complete a TST and MMR titer, pass a pre-employment drug screening, and satisfy a criminal background records check.

Nice To Haves

Computer experience with Google office products.
Past experience in substance abuse treatment.

Responsibilities

Welcome clients and family members, explain the intake process, answer treatment questions, and establish a positive rapport.
Treat clients, families, and staff with respect and dignity, maintaining professionalism in stressful situations.
Explain available levels of care to potential clients, family members, Call Center staff, and managed care companies.
Screen and assess clients for exclusionary criteria, including active psychosis and active suicidal or homicidal concerns.
Immediately contact the Charge Nurse regarding serious medical conditions and follow orders from medical staff.
Accurately and concisely document intake information in systems such as Salesforce and Aura before leaving the shift.
Alert Clinical Managers when referral sources require follow-up, including EAP, First Responder, and Probation referrals.
Adapt to short-notice intakes and schedule changes, with as much notice as possible provided for changes.
Follow procedures for clients’ valuables and money, complete required documentation, and place valuables and money in the Intake Safe before leaving the shift.
Ensure insurance representatives understand the requested information and obtain and explain benefit details, including coverage, limits, deductibles, out-of-pocket costs, pre-certification requirements, and related plan provisions.
Document insurance representatives’ names and call dates and times in Salesforce.
Complete verification of benefits in accordance with the information requested by the insurance representative.
Seek clarification or request to speak with an insurance representative’s supervisor when quoted benefits appear incorrect.
Document insurance plan benefit summaries in Salesforce.
Handle assigned responsibilities professionally and report workload or staff-coverage problems or delays to the direct supervisor.