Intake Coordinator - 3P-11P Full-Time

American Addiction Centers•Worcester, MA

About The Position

The Intake Admissions Coordinator assists patients and referral sources in arranging timely access to appropriate treatment services. The role conducts pre-admission screening interviews and records intake and insurance information so that an appropriate level of care can be determined. The coordinator welcomes clients and families, explains treatment options and the intake process, and helps ensure a respectful and professional experience. The position also includes detailed insurance benefit verification and documentation, accurate completion of intake records, and coordination with clinical staff and referral sources. This is a full-time second-shift role scheduled from 3:00 PM to 11:00 PM, with an every-other-weekend rotation. Intakes may be scheduled at short notice, so flexibility with work schedules is necessary; notice will be provided for schedule changes as far in advance as possible. The position is with AdCare Hospital American Addiction Centers, which provides care to adults with addiction and co-occurring mental health disorders.

Requirements

Minimum high school diploma or equivalent.
Effective interpersonal skills.
Computer literacy.
Knowledge of chemical dependency and 12-step programs.
Ability to pass a pre-employment drug screening and satisfactory criminal background records check.
Ability to complete required TST and MMR Titer requirements.
Ability to sit, use hands and fingers, talk or hear, and smell continually; stand, walk, and reach frequently; climb or balance, stoop, kneel, or crouch occasionally; frequently lift and carry up to 10 pounds; and occasionally lift and carry up to 25 pounds.

Nice To Haves

Familiarity with Google office products.
Past experience in substance abuse treatment.

Responsibilities

Welcome clients and family members to the facility and explain the intake process.
Answer questions about treatment and seek supervision when unable to answer.
Establish positive rapport with clients and families, treating them and staff with respect and dignity.
Explain available levels of care clearly to prospective clients, families, call center staff, and managed care companies.
Screen and assess for exclusionary criteria, including active psychosis and active suicidal or homicidal risk.
Contact the Charge Nurse immediately to assess serious medical conditions and follow orders from Medical Staff.
Document intake information accurately and concisely in all systems, including Salesforce and Aura, before leaving the shift.
Alert Clinical Managers about referral sources that require follow-up, such as EAP, First Responder, or Probation referrals.
Follow procedures for clients' valuables and money, complete required documentation before leaving the shift, and place valuables and money in the Intake Safe before leaving.
Ensure insurance representatives understand the information being requested and document the resulting benefit details.
Verify insurance benefits, including applicable coverage limits, plan status, deductibles, out-of-pocket amounts, pre-certification requirements, penalties, claims details, and related coverage information.
Record insurance representatives' names and the date and time of calls in Salesforce, and document insurance plan benefit summaries there.
Maintain professionalism during insurance verification, request clarification or a supervisor when needed, and report workload or staffing problems and delays to the direct supervisor.