Intake Coordinator - 3P-11P Full-Time

American Addiction Centers•Worcester, MA

7d•$18 - $23•Onsite

About The Position

The Intake Admissions Coordinator assists patients and referral sources in arranging timely access to appropriate treatment services. The role conducts pre-admission screening interviews and records intake and insurance information so an appropriate level of care can be determined. The coordinator welcomes clients and families, explains the intake process and available levels of care, answers questions within the scope of their knowledge, and establishes a positive rapport. The position also screens for exclusionary criteria, responds to serious medical concerns by contacting the Charge Nurse, and accurately documents intake and insurance information in Salesforce and Aura. The schedule is 3:00 p.m.–11:00 p.m. (second shift), with an every-other-weekend rotation. Intake appointments may be scheduled at short notice, so flexibility with work schedules is necessary; as much notice as possible will be provided for schedule changes.

Requirements

High school diploma or equivalent.
Effective interpersonal skills.
Computer literacy.
Knowledge of chemical dependency and 12-step programs.
Ability to sit, use hands and fingers, talk or hear, and smell continually; stand, walk, and reach frequently; and climb or balance, stoop, kneel, or crouch occasionally.
Ability to frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds.
TST and MMR titer requirements, ability to pass a pre-employment drug screening, and satisfactory criminal background records check.

Nice To Haves

Google office products experience is a plus.
Past experience in substance abuse treatment is a plus.

Responsibilities

Welcome clients and family members, explain the intake process, answer treatment questions, and seek supervision when needed.
Treat clients, families, and staff with respect and dignity, maintaining professional boundaries when faced with disrespectful behavior.
Explain available levels of care clearly to potential clients, families, call center staff, and managed care companies.
Screen and assess for exclusionary criteria, including active psychosis and active suicidal or homicidal risk.
Immediately contact the Charge Nurse to assess serious medical conditions and follow orders from medical staff.
Document intake information accurately and concisely in systems such as Salesforce and Aura before leaving the shift.
Alert Clinical Managers about referral sources that require follow-up, such as EAP, first responder, or probation referrals.
Maintain professionalism in stressful situations and report workload or staffing-coverage problems or delays to the direct supervisor.
Follow procedures for clients’ valuables and money, complete required documentation, and place valuables and money in the Intake Safe before leaving the shift.
Communicate with insurance representatives to clarify the requested information and quote benefits accurately, including coverage limits, plan status, deductibles, out-of-pocket amounts, coverage percentages, pre-certification requirements, and other applicable plan details.
Document the insurance representative’s name and the date and time of the call in Salesforce.
Complete verification of benefits based on the insurance representative’s requests.
Ask for clarification and, when necessary, request to speak with a representative’s supervisor if quoted benefits seem incorrect.
Document all insurance plan benefit summary information in Salesforce.
Perform assigned responsibilities professionally.