Intake Coordinator - New Haven, CT
About The Position
Local Infusion is hiring an Insurance & Intake Coordinator, referred to as an “Infusion Guide,” to coordinate infusion referrals and intake while providing excellent service to patients and referring providers. The role supports the company’s growth and helps ensure patients receive a high standard of infusion therapy care. This is a full-time, onsite position at the Local Infusion center in New Haven, Connecticut, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The ideal candidate has experience reading medical charts and handling insurance pre-authorizations. The position offers predictable hours, autonomy, and a manageable workload. Starting pay is $25 per hour, with a quarterly bonus based on metrics and full benefits. A dedicated six-week training plan is provided. Local Infusion describes its team as respectful, upbeat, and united by a mission to shape specialty infusion care. The company emphasizes employee well-being, career growth, and diversity and inclusion. Intake Coordinators must provide documentation of a negative TB test from within the last two years and current BLS certification. Hepatitis B and influenza vaccination records are also requested during onboarding.
Requirements
- Healthcare experience is required.
- Experience with insurance prior authorizations.
- Experience with medical terminology.
- Experience with medical insurance.
- Ability to quickly learn new apps.
- Strong familiarity with electronic health record (EHR) systems.
- Provide documentation of a negative TB test from within the last two years.
- Hold a current BLS certification.
Nice To Haves
- Prior experience in infusion.
Responsibilities
- Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigations.
- Work with referring providers to obtain documentation necessary for treatment and communicate the status of their patients.
- Communicate the referral process and status to patients in a customer-centric manner.
- Communicate openly with referring and prescribing providers.
- Assist with maintaining medical inventory and office supplies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability coverage
- 401(k) with employer matching
- 15 days of paid time off
- Paid parental leave
- Flexible return-to-work policy
- Professional development opportunities
- Quarterly bonus based on metrics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
