Intake Coordinator (Temporary) - Anaheim

The Salvation Army Southern California•Anaheim, CA

About The Position

The Intake Coordinator supports The Salvation Army Adult Rehabilitation Center (ARC) and its rehabilitation program by screening prospective applicants, determining eligibility or appropriate referrals, onboarding admitted beneficiaries, and maintaining contact with referral sources. The role also performs case documentation and data entry, coordinates clothing and dormitory arrangements, protects confidential records, conducts community outreach, and may cross-train to cover Program Aide duties. This is a temporary position anticipated to last up to six months or longer.

Requirements

Two years of verifiable professional related experience.
High school diploma or equivalent (GED).
Valid driver's license with an acceptable driving record.
Knowledge of Microsoft Office, including Word, Excel, and Access, and ability to learn additional software.
Excellent organizational skills and attention to detail.
Professional judgment and integrity in maintaining confidentiality of information about beneficiaries, families, and coworkers.
Effective written and verbal communication skills.
Strong customer service skills and ability to work with diverse populations.

Nice To Haves

Bachelor's degree in a social service field preferred.

Responsibilities

Conduct screening interviews at the center or community agencies and institutions; consult referral agents and other external personnel, request written background information when needed, and screen applicants by phone when appropriate.
Determine program eligibility or make referrals based on interviews and written information.
Refer ineligible applicants to appropriate community agencies and institutions.
Orient admitted beneficiaries to the program and available services, and explain applicable rules and regulations.
Obtain signatures on formal agreements and ensure new intakes understand key points.
Open case record folders, enter data in pertinent areas of the ARC BITS software, and make ID cards.
Issue clothing requisitions to new intakes, inventory clothing and belongings, arrange dormitory assignments with the Resident Manager, and schedule interviews with the Counselor or Chaplain.
Maintain contact with current and prospective referral sources to support adequate referral levels and program integrity.
Conduct at least four hours of weekly direct outreach in surrounding communities using an ARC vehicle.
Attend inter-agency meetings and conferences as needed or required.
Prepare reports and statistical information as requested by the Administrator for Program.
Maintain confidentiality of records, including discharged files, as required for program operations under CFR 42 and HIPAA, and prepare beneficiary files with required blank forms.
Cross-train to cover Program Aide tasks as needed.
Perform other duties as assigned by the Administrator for Program.