Temporary Animal Intake Coordinator

Hays County•San Marcos, TX

About The Position

The Animal Intake Coordinator performs administrative and programmatic work in support of Hays County’s Animal Welfare Services Division, under the general supervision of the Health Department Director. The role is the first point of contact for members of the public and Hays County Animal Control who are surrendering, reclaiming, or adopting animals, or seeking assistance. The coordinator helps ensure that intake and release processes are efficient, compassionate, and compliant with department policies and applicable regulations. This position is scheduled for 20 hours per week. The coordinator processes animal intakes and releases, completes records and initial health and behavioral assessments, supports animal care and placement, and communicates with shelter staff, County AWS staff, Animal Control Officers, veterinary staff, and the public. The position also provides customer service in sensitive situations, assists with adoptions, fostering, and lost-pet reunification, and performs clerical and facility-related duties. Other duties may be assigned, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Graduation from high school or GED.
At least 1 year of experience in animal shelter operations, adoptions, veterinary services, or related public-facing roles.
Must possess a valid Texas driver’s license.
An equivalent combination of education and experience may substitute for one another on a year-for-year basis.

Nice To Haves

Coursework or training in animal welfare, veterinary assistance, or shelter management.
Animal handling training.
Experience with shelter management software.
Certification in Animal Welfare, Euthanasia Technician, or Veterinary Assistant.

Responsibilities

Coordinate and process intakes of stray, surrendered, transferred, and seized animals, communicating with San Marcos Regional Animal Shelter staff, County AWS staff, and Hays County Sheriff’s Office Animal Control Officers.
Collect and accurately enter information into shelter management software at intake or release.
Conduct intake evaluations, including capturing photos and videos to document animal condition and support identification, care decisions, and placement.
Conduct initial health and behavioral assessments to support appropriate placement and care.
Capture and maintain animal photos and videos for marketing, adoption promotion, foster or rescue placement, and identification.
Assist with releasing animals to adopters, fosters, or reclaiming owners by verifying documentation and providing appropriate counseling.
Clearly and compassionately communicate policies and procedures to the public.
Collaborate with veterinary staff, animal care teams, and outreach staff on animal placement.
Maintain accurate records and documentation for data tracking and reporting.
Respond to patron questions and provide information about animals and facility activities.
Provide animal care, including grooming, feeding, walking, cleaning, or medical care.
Collect and record animal information, including weight, size, physical condition, treatments, medications, and food intake.
Provide customer service in sensitive and emotionally charged situations.
Perform general clerical duties, including answering telephones, filing, and typing correspondence.
Assist with reuniting lost pets and their owners.
Support adoption and foster placement processes, including reviewing applications, facilitating meet-and-greets, and processing release paperwork.
Maintain cleanliness and organization of intake and release areas.
Maintain confidentiality of records and client interactions.
Participate in departmental training, staff meetings, and community outreach efforts.
Perform other duties as assigned.