Intake Coordinator

Charm City Therapy•Baltimore, MD

21d•Onsite

About The Position

We are seeking a highly organized, proactive, and creative Intake Coordinator to serve as the first point of contact for our clients and families. This role is essential in ensuring a smooth onboarding experience while also supporting internal operations, staff credentialing, and company branding initiatives. This is a full-time, Monday–Friday, 9:00 AM – 5:00 PM position with a comprehensive benefits package.

Requirements

Strong organizational skills with high attention to detail
Excellent communication and interpersonal skills
Ability to manage multiple priorities and meet deadlines

Nice To Haves

Creative skills with experience in graphic design or branding preferred
Experience in healthcare, ABA services, or a related field preferred
Familiarity with insurance authorization processes is a plus

Responsibilities

Serve as the primary point of contact for all new client inquiries, providing a welcoming and supportive experience
Guide families through the intake process, including onboarding and initial authorization periods
Coordinate and manage onboarding and credentialing for all staff, including Behavior Technicians (BTs), Registered Behavior Technicians (RBTs), Board Certified Behavior Analysts (BCBAs), and administrative team members
Track and manage client authorizations to ensure there are no lapses in coverage or services
Monitor assessment timelines and ensure BCBAs remain on track with required evaluations
Provide ongoing administrative and operational support to BCBAs and staff
Design company flyers, marketing materials, and internal graphics
Maintain and ensure consistency in company branding across all materials and platforms
Manage and coordinate company swag and branded materials
Maintain accurate and up-to-date records across systems