Intake Coordinator
Vitality Hospice•Allentown, PA
•$40,000 - $60,000•Onsite
About The Position
The Intake Coordinator works closely with referral sources, patients, and families to ensure a smooth and timely admissions process. This position combines customer service, intake coordination, and sales support, while giving you exposure to referral source relationships and sales strategy. This role is designed as the first step in our hospice sales career path. Successful Intake Coordinators have the opportunity to transition into positions in Business Development or Operations.
Requirements
- Strong communication, interpersonal, and organizational skills.
- Compassionate, professional, and comfortable working in sensitive healthcare situations.
- Motivated, coachable, and eager to grow into a sales career.
Nice To Haves
- Bachelor’s degree preferred (business, healthcare, communications, or related field) or equivalent experience.
- Customer service or sales experience a plus, but not required—training provided.
Responsibilities
- Serve as the first point of contact for inbound referrals via phone, fax, or email.
- Communicate with referral sources (hospitals, physician offices, skilled nursing facilities) to gather necessary information.
- Provide education on hospice services to patients, families, and providers (training provided).
- Enter accurate referral and patient information into the EMR system.
- Coordinate with admissions and clinical teams to ensure timely scheduling of services.
- Support the sales/marketing team by maintaining referral logs, preparing reports, and following up on pending referrals.
- Participate in training, ride-alongs, and mentoring sessions with business development team.
- Develop professional relationship-building skills with the long-term goal of advancing into external sales.
Benefits
- Comprehensive training and mentorship in hospice intake and sales.
- Career advancement opportunities into external sales and leadership.
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- A supportive, mission-driven workplace where your work makes a difference.
- Tiered 401(k) matching (up to 6%)
- Medical, Dental & Vision Insurance
- Tiered Paid Time Off starting at 15 days + Holiday Pay
- Year-end and performance-based bonuses
- Mileage reimbursement
- Referral bonus program
- TapCheck: Access earned wages anytime
- Paid training
- Team appreciation events and a supportive culture
- Career growth and professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
