Intake Coordinator

VPI INC. • Hamilton, ON

7d • CA$0 - CA$45,000

About The Position

VPI is a Service Provider for Employment Ontario, funded by the Ontario Government to support jobseekers and employers. With over 30 years of experience, VPI operates in multiple locations across Southern Ontario. Our organizational values are Ethics, Passion, Innovation, and Courage, driving our commitment to make a positive and sustainable impact for the individuals we serve. VPI Employment Services embraces inclusivity and diversity, providing accessible employment practices and fostering a work environment where team members can be their authentic selves. This position is an existing vacancy open for backfill. We are seeking individuals with the passion and drive to make a positive and sustainable impact, providing exceptional client experiences. The goal is to create an environment where clients feel safe, heard, supported, and see progression through skill development and life stabilization support, leading to sustainable employment and career development.

Requirements

• Building Rapport
• Active Listening
• Critical Thinking/Problem-Solving
• Time Management/Multi-tasking skills
• Organizational Skills
• Comfortable with technology and efficiencies
• Possess integrity and a strong work ethic
• Ability to work in a fast-paced environment
• Detailed/accurate
• Highly motivated, results-driven, and a dependable team player
• Verbal communication
• Comfortable with managing targets

Responsibilities

• Demonstrate comprehensive knowledge of VPI's services, eligibility for Employment Ontario programs, and how to support the individual needs of job seekers, with a focus on those facing higher barriers (e.g., inclusive groups, Youth at Risk, Indigenous, People with Disabilities, Newcomers, Black and racialized people).
• Greet and welcome all clients to the branch, respond to inbound inquiries via various portals and telephone calls, and use active listening to assess jobseeker needs, providing clear explanations of free Employment Ontario support.
• Complete eligibility questions, create client records from gathered data, and schedule timely appointments with an Employment Counsellor (virtual/remote).
• Track and maintain client records, ensuring open appointments are filled and appropriate turnaround times are met.
• Conduct confirmation calls and/or emails for appointments as required.
• Carry out other business initiatives and administrative tasks as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed