Intake Coordinator - South Gates, NY - Full-Time, Days

Lifetime Assistance • Rochester, NY

1d • Onsite

About The Position

Lifetime Assistance is seeking an Intake Coordinator to join their Residential Services department in Rochester, NY. This full-time, non-exempt position plays a crucial role in fostering independence, dignity, and respect for individuals with intellectual and developmental disabilities by managing the referral and intake process. Working at Lifetime Assistance is more than a job; it's an opportunity to make a significant impact on the lives of others and contribute to a mission-driven organization.

Requirements

• Bachelor's degree in Human Services, Social Work, or a related field and at least two years of relevant experience (preferred).
• Four to five years of directly related experience as an Intake Coordinator or in a comparable intake and referral-management role (if no degree).
• Experience in intellectual and developmental disabilities, human services, or residential services (preferred).
• Familiarity with OPWDD regulations, Certified Residential Opportunities processes, benefits coordination, residential placement, and intake timelines (highly desirable).
• Strong written and verbal communication skills.
• Ability to explain complex policies, procedures, and regulatory requirements clearly.
• Professionalism, empathy, discretion, and sound judgment.
• Strong organization, time management, follow-through, problem-solving, presentation, and facilitation skills.
• Ability to build positive relationships and collaborate across departments and with external partners.
• Proficiency with electronic health record systems, data management, documentation, and reporting.
• May be required to meet Lifetime Assistance’s Vehicle Operator Requirements and have access to a safe and reliable vehicle for work-related transportation.
• Must successfully complete all background checks, clearances, and training required for the position.
• Must be able to lift, transfer, and/or move up to 50 pounds.
• May be required to complete OPWDD SCIP-R Level II training and demonstrate competency in physical-intervention techniques.

Nice To Haves

• Bachelor's degree in Human Services, Social Work, or a related field.
• At least two years of relevant experience.
• Experience in intellectual and developmental disabilities, human services, or residential services.
• Familiarity with OPWDD regulations, Certified Residential Opportunities processes, benefits coordination, residential placement, and intake timelines.

Responsibilities

• Review residential referrals and supporting documentation to ensure compliance with OPWDD and agency requirements.
• Guide individuals, families, and referral sources through the intake and admissions process, providing information and next steps.
• Coordinate intake meetings, admission timelines, and necessary documentation for smooth residential transitions.
• Collaborate with external partners such as OPWDD, Care Coordination Organizations, hospitals, and rehabilitation centers.
• Work closely with internal departments including residential leadership, clinical teams, day services, and transportation to evaluate referrals and prepare for admissions.
• Maintain accurate records of referrals, admissions, discharges, guardianships, and placements in the agency's electronic health record system.
• Identify and resolve missing or incomplete documentation by working with appropriate teams.
• Track referral and intake activity, generate reports, and identify areas for process improvement.
• Provide guidance to staff on intake procedures, documentation, and electronic systems.
• Participate in meetings, training, and projects that support the agency's mission and Residential Services.

Benefits

• No-Premium Health Insurance
• Tuition assistance
• Scholarships (50% off tuition for two courses per semester plus up to $3,000 scholarship per semester)
• Micro-credential stipends up to $750
• SUNY partnerships
• Paid Training & Coaching (onboarding with a Success Coach, immersive learning, e-learning)
• Ongoing paid training
• Career Growth opportunities
• Leadership training
• Coaching support
• Generous paid time off
• Supportive scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level