Intake Coordinator / Operations Assistant
About The Position
Senior Helpers is the premier provider of in-home senior care, dedicated to helping older adults live safely and independently in their homes. Locally owned by Ryan and Hannah Murray, RN, our team is passionate about delivering exceptional care and building meaningful relationships with families and healthcare partners throughout our community. We’re looking for a compassionate, organized, and dependable person to serve as the first point of contact for families reaching out for help. When someone contacts us, it’s often because something has changed—a fall, a hospitalization, a new diagnosis, or a growing concern about a loved one. They may feel overwhelmed or unsure of what to do next. In this role, you’ll help guide those first conversations. You’ll listen, ask thoughtful questions, and help families understand their options. Just as importantly, you’ll stay connected—following up, checking in, and making sure no one is left waiting or wondering what comes next. The right person for this role takes ownership, follows through relentlessly, and ensures no family falls through the cracks. The way we respond in these first conversations can make a real difference. A thoughtful, consistent approach helps families feel less overwhelmed—and ensures they get the care and support they’re looking for. This isn’t a high-pressure sales position. It’s about helping families navigate decisions and making sure they have the support they need. At the same time, it’s important that people don’t fall through the cracks. Following up, staying organized, and taking initiative are key parts of doing this job well. This role requires consistent follow-up and urgency. Successful candidates are comfortable making multiple attempts to reach each lead and do not wait for responses—they drive them. If you are someone who follows up once and waits, this role won't be a not be a good fit.
Requirements
- Someone who genuinely enjoys helping people
- Comfortable making outbound calls and following up consistently
- Strong communication skills (phone, text, email) and a calm, reassuring presence
- Organized and dependable—you do what you say you’ll do
- Comfortable following up and staying in touch with people
- Able to balance empathy with taking initiative
Nice To Haves
- Experience in healthcare, home care, or customer service is a plus
Responsibilities
- Answer calls, texts, and emails from families looking for care
- Listen carefully and help them feel heard and understood
- Guide families through next steps and what to expect
- Help schedule in-home assessments when appropriate
- Follow up with families who haven’t yet made a decision
- Reconnect with people who may still need help
- Keep track of conversations so nothing gets missed
- Support on-call rotation (one day per week, one weekend per month)
- Assist HR Coordinator with recruiting efforts
- Help with general office tasks when things are quieter
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
