Intake Coordinator - NCSH Residential

HealthRIGHT 360•Escondido, CA

About The Position

HealthRIGHT 360 is a nonprofit organization providing accessible, comprehensive healthcare services to vulnerable populations, including mental health care, residential and outpatient substance use treatment, primary health services, and transitional support for people re-entering the community after criminal justice involvement. North County Serenity House (NCSH), a residential program of HealthRIGHT 360, provides gender-responsive, trauma-informed substance use disorder services and integrated care for clients with co-occurring mental health conditions. Its residential facility serves up to 120 women and can accommodate up to 20 children under age 5. The Intake Coordinator I conducts initial assessments to determine medical necessity, completes admission forms and ASAM assessments, and makes urgent referrals for medical and mental health needs. Working with the intake team, the coordinator helps ensure new clients are stabilized, urgent needs are addressed, and clients receive a warm handoff to their treatment team. The role coordinates with counselors, case managers, therapists, and other team members to monitor client issues. It also provides individual and group counseling, psychoeducation, relapse prevention, harm reduction, crisis intervention, and case management.

Requirements

High school diploma or equivalent.
Registration or certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, or CADTP).
Valid First Aid and CPR certification, or ability to obtain certification within 30 days of hire.
At least one year of experience working in the substance abuse treatment field.

Nice To Haves

Bachelor’s degree in Health and Human Services, Social Work, Psychology, or a related field.
Experience working with culturally diverse substance abuse populations with co-occurring disorders or histories of incarceration.
Experience conducting assessments and providing appropriate diagnoses.
Experience with mental health Medi-Cal procedures.
Familiarity with or experience using Drug Medi-Cal and ASAM Criteria.

Responsibilities

Conduct initial assessments and intake evaluations to formulate treatment plans.
Consult regularly with other staff to ensure clients meet criteria for safe admission to an appropriate level of treatment.
Provide case management, including assistance with housing, employment, finance management, court reports, and DCFS communication.
Identify and implement relapse prevention or harm reduction interventions when indicated.
Provide group, family, and individual counseling.
Facilitate group sessions focused on substance use recovery, trauma recovery, co-occurring mental health symptoms, and other personal change topics.
Routinely review treatment plans.
Meet deadlines for clinical documentation.
Maintain confidential client records and prepare client progress reports and other required documentation in a timely manner.
Accurately enter client data into electronic systems according to HealthRIGHT 360 guidelines and internal and external evaluation requirements.
Establish community relations and linkages with other service providers and community services.
Participate in clinical supervision, case conferences, and treatment team reviews of client progress.
Attend meetings and participate actively.
Complete assigned training on time.
Meet service delivery goals.
Read and respond to communications in a timely manner.
Maintain compliance with registration or certification requirements.
Perform other assigned duties.