Intake Coordinator (Bi-lingual)

Independent Living•Middletown, NY

2d•Onsite

About The Position

Since 1987, Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities throughout the Hudson Valley of New York. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities, bringing valuable peer and life-experience perspectives to the services we provide. ILI is committed to empowering individuals to live independently and participate fully in their communities. The Intake Coordinator serves as the first point of contact for individuals seeking services and support. This role is responsible for delivering exceptional customer service, coordinating intake and referral processes, maintaining efficient front office operations, and connecting consumers to independent living and community-based resources. The Intake Coordinator plays a critical role in promoting independence, self-advocacy, and full inclusion for individuals with disabilities while ensuring accurate documentation, data management, and operational support.

Requirements

Bilingual proficiency in Spanish and English required.
Experience providing exceptional customer service in a fast-paced environment.
Strong verbal and written communication skills.
Ability to assess needs, build rapport, and connect individuals with appropriate services and resources.
Proficiency with data entry, recordkeeping, and office technology systems.
Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
Knowledge of disability-related services, community resources, and independent living principles.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

Nice To Haves

High school diploma or equivalent preferred.
Experience working with individuals with disabilities or within a human services, nonprofit, healthcare, or community-based organization.
Knowledge of federal, state, and local disability rights laws and regulations.
Familiarity with consumer service databases, referral management systems, and Social Care Network platforms.
Experience providing advocacy, workforce readiness, or case coordination services.
Understanding of local, statewide, and national disability-related resources and community networks.

Responsibilities

Welcome and assist consumers, visitors, and callers, providing a professional and supportive experience.
Conduct intake assessments, complete intake documentation, and coordinate referrals to appropriate internal and external resources.
Provide information, referral, advocacy, and independent living services that support informed decision-making, self-determination, and community inclusion.
Complete Social Care Network screenings, determine eligibility, assign navigation services, and manage related referral activities.
Enter and maintain accurate consumer records, admissions data, and service documentation in agency databases.
Coordinate scheduling for consumers, staff, conference rooms, and agency vehicles while maintaining related records and compliance requirements.
Manage front office operations, including phone coverage, mail distribution, supply inventory, office equipment, and visitor management.
Support employment readiness services, including resume development and job application assistance.
Coordinate supply ordering to ensure timely availability of resources for the office, while accurately completing the cash disbursement process and supporting continuous workflow improvements.
Monitor and respond to referral platforms, voicemail systems, and agency communication channels in a timely manner.
Assist with outreach, marketing, public relations activities, and special projects as assigned.
Participate in agency meetings, training programs, and professional development opportunities.
Maintain compliance with organizational policies, procedures, and applicable disability rights regulations.
Act as a key holder, opening and closing the office as needed and maintaining the security of the facility.