Intake Clinician - 5k Bonus

Acadia•Madison, WI

About The Position

The Intake Clinician facilitates admissions, clinical intake assessments, and utilization review to support continuity of care, appropriate levels of care, and effective use of patient benefits and resources. The role responds to inquiries, builds therapeutic relationships with patients and families, coordinates referrals and admissions, and works with facility medical and psychiatric personnel on recommendations. The clinician completes assessments, admission documentation, and pre-authorization activities, and helps ensure patients receive appropriate follow-up care when they are not admitted. Patient safety and excellent customer service are central to the role.

Requirements

Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, or nursing), or RN.
Current licensure as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
First aid may be preferred depending on the state or facility.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate eligibility information to the business office and the patient or significant other.
Collaborate with facility medical and psychiatric personnel to make appropriate recommendations regarding pending referrals.
Coordinate admissions and transfers from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain available clinical information from referral sources or patients, including information about medical comorbidities, before admission.
Schedule pre-admission assessments when applicable, complete assessments, consult the admitting physician, and communicate disposition recommendations to patients or families.
Prepare and maintain medical record documentation that supports authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
Register patients in the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude toward customers and acknowledge and work to resolve complaints when patient needs are not met.
Coordinate care and appropriate follow-up and referrals for patients who are not admitted.
Demonstrate urgency regarding patient safety and provide excellent customer service.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.