Intake Clerk (Clerk 2)

The Government of Nova Scotia•Halifax, NS

2d•CA$42,823 - CA$46,644•Onsite

About The Position

We are seeking an organized, detail‑oriented, and service‑minded individual to join our team in a Clerk 2 role. This position plays an important part in ensuring applications and information are handled accurately, securely, and with care. Your work will directly support colleagues and external partners by helping information move smoothly through systems and processes. In this role, you will work in a fast‑paced, collaborative environment that values professionalism, confidentiality, and respect. You will manage electronic information, respond to inquiries, and apply strong organizational and time‑management skills to meet deadlines while maintaining accuracy. We welcome candidates who bring diverse experiences, transferable skills, and a commitment to providing excellent service.

Requirements

High school or equivalent, with additional training or coursework in office administration, business, or a related field considered an asset.
3 years clerical or administrative experience, particularly in roles that involved data entry, records management, or document processing.
Experience entering, maintaining, or reviewing information in computerized systems or databases (experience with case management systems such as LAMPSS is considered an asset; training can be provided).
Demonstrated ability to manage a high volume of electronic documents while maintaining accuracy, confidentiality, and attention to detail.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a busy environment.
Effective written and verbal communication skills, including the ability to respond to internal and external inquiries in a professional, respectful, and timely manner.
Comfort working with standard office technology and software (such as word processing, spreadsheets, email, and document management tools).
A high degree of discretion and integrity, with experience handling confidential or sensitive information.
Ability to work both independently and collaboratively as part of a team, contributing to a positive and inclusive workplace.
A customer service mindset, with a commitment to accuracy, professionalism, and continuous learning.
Canadian citizenship or permanent resident status in Canada.

Nice To Haves

Previous experience in government is considered an asset.

Responsibilities

Accurately enter and maintain applications and related information in the LAMPSS case management system, ensuring data integrity and reliability.
Respond to internal and external contacts in a timely, professional, and respectful manner, contributing to a positive service experience.
Manage a high volume of confidential electronic documents, applying strong organizational skills, attention to detail, and sound judgment.
Coordinate and track incoming and outgoing correspondence to ensure completeness and follow‑through.
Maintain electronic and physical records in accordance with records‑management and confidentiality requirements.
Prepare routine and ad hoc reports, summaries, and correspondence using established systems and procedures.
Perform data entry and provide general clerical or reception support as needed to support team operations.
Contribute to team success by sharing knowledge and, when appropriate, supporting the onboarding or training of colleagues.
Carry out other related duties that align with the goals of the team and organization.