Intake Case Manager | Personal Injury

The Ward Law Group, PL • New York, NY

4h • $24 - $28 • Onsite

About The Position

The Ward Law Group is seeking a bilingual Intake Case Manager to support clients through the early stages of their personal injury cases. This role is ideal for someone who combines personal injury experience with compassionate communication, strong follow-through, and the ability to manage a busy caseload. At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Requirements

• Bilingual English and Spanish, with strong verbal and written communication skills.
• At least two years of plaintiff personal injury intake or pre-litigation case management experience.
• Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.
• Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.
• Proficiency with Litify, Salesforce, or comparable legal case management software.
• Bilingual English/Spanish required.
• 1+ years of experience as a New York Intake Case Manager or New York Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Nice To Haves

• Experience supporting New York personal injury cases is preferred.

Responsibilities

• Conduct intake interviews and collect information about accidents, injuries, medical treatment, and insurance coverage.
• Open cases, obtain supporting documents, and maintain accurate records in Litify.
• Handle a high volume of calls while providing clear, professional, and compassionate client service.
• Track case activity, outstanding documents, and follow-up deadlines to keep matters moving.
• Communicate with clients, insurance carriers, medical providers, and internal teams to obtain necessary information.
• Explain administrative next steps, provide updates, and refer legal questions to the appropriate attorney.
• Meet departmental expectations for responsiveness, accuracy, productivity, and timely follow-up.

Benefits

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed