Intake Case Manager | Personal Injury

The Ward Law Group, PL • New York, NY

4h • $24 - $28 • Onsite

About The Position

The Ward Law Group is seeking a bilingual Intake Case Manager to guide clients through the early stages of their personal injury cases. This role offers the opportunity to make a meaningful difference every day by assisting injured clients in taking their next step forward. The ideal candidate will have personal injury experience, communicate with empathy, and stay organized in a high-volume environment.

Requirements

• Bilingual English and Spanish, with strong verbal and written communication skills.
• At least two years of plaintiff personal injury intake or pre-litigation experience.
• At least two years of experience handling insurance claims, client coordination, or related case management responsibilities.
• Demonstrated ability to manage high call volume and a large caseload while meeting deadlines and performance expectations.
• Experience using Litify, Salesforce, or comparable legal case management software.
• Bilingual English/Spanish required.
• 1+ years of experience as an Intake Case Manager or Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Proficiency with Litify, Salesforce, or similar case management systems.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Responsibilities

• Conduct intake interviews and gather accurate information about accidents, injuries, medical treatment, and insurance coverage.
• Open cases, obtain supporting documents, and maintain complete records in Litify.
• Handle 50+ inbound calls daily while providing clear, professional, and compassionate service.
• Manage follow-up across a caseload of 300+ matters, keeping tasks, documentation, and client communications current.
• Communicate with clients, insurance carriers, medical providers, and internal teams to obtain information and move cases forward.
• Explain administrative next steps, provide case updates, and refer legal questions to the appropriate attorney.
• Meet departmental expectations for responsiveness, documentation accuracy, productivity, and timely follow-up.

Benefits

• Medical
• Dental
• Vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed