Intake Associate Attorney

Chaffin Luhana LLP•Pittsburgh, PA

2d•$100,000 - $125,000

About The Position

The Intake Attorney plays a critical role in the initial client intake process by providing timely legal guidance, compassionate consultations, and direct support to the Intake Team throughout the retention process. The position also supports the firm's referral operations, working closely with Referral Specialists and co-counsel relationships to facilitate efficient case evaluations, transfers, and ongoing partnerships. Success requires strong legal judgment, a results-driven mindset, adaptability, and the ability to build trust while delivering an exceptional client experience.

Requirements

Juris Doctor (JD) from an accredited law school and active membership in good standing with a state Bar.
At least 4 years of practicing law.
Experience in case evaluations and legal research, with sound judgment in assessing case viability, value, risk, and disposition.
Strong persuasion and communication skills to build trust, address concerns, and retain prospective clients.
Empathy, adaptability, and responsiveness, with the ability to connect with diverse clients and deliver compassionate service.
Strong analytical skills to interpret data, identify trends, solve problems, and improve performance; ability to analyze information and make decisions confidently and quickly.
Knowledge of legal ethics, professional responsibilities, and statutes of limitations, with the ability to identify and escalate risks.
Excellent written and verbal communication skills, with the ability to explain legal matters clearly and collaborate effectively.
Commitment to continuous learning, process improvement, and adoption of new systems and workflows.
Strong time management and multitasking skills, with the ability to manage multiple cases and projects in a busy, fast-paced environment; high attention to detail, superior organizational skills, and effective prioritization.
Proficiency in legal research software, case management systems, and Microsoft Office, as well as adaptability to new technologies.
Accountability, collaboration, and commitment to high professional standards, compassion, and integrity.

Nice To Haves

Experience in personal injury and/or mass tort litigation.

Responsibilities

Serve as a first-line legal resource to the Intake Manager and Intake Specialists by assisting with complex inquiries, legal research, and converting qualified leads into retained clients.
Conduct phone and in-person consultations, including during and after business hours when necessary, to evaluate potential cases, answer legal questions, address concerns, explain legal documents, and guide prospective clients through the retention process.
Support Referral Specialists with inbound and outbound case referrals, facilitate timely case evaluations and transfers, monitor co-counsel performance, and ensure effective communication and adherence to referral agreements.
Nurture and strengthen relationships with existing and prospective co-counsel firms, provide insight and support to identify partnership opportunities, and support initiatives that expand the firm's referral network.
Collaborate across departments to improve workflows, ensure legal and ethical compliance, and provide compassionate, responsive, client-centered service consistent with the firm's core values.

Benefits

Discretionary 401(k) match: the firm matches 100% of the first 3% of employee contributions and 50% of the next 2% of contributions.
Annual donation by the Chaffin Luhana Foundation to a charity of the employee's choice.
Healthcare premium contribution of $460 per employee or family per month.
Full coverage toward the employee's dental premium, with a stated cost of $12 per year for the dental plan.
Health Reimbursement Account contribution of up to $500 pre-tax toward the annual medical deductible.
Dependent Care contribution of up to $5,000 pre-tax.
Flexible Spending Account contribution of up to $1,000 pre-tax.
Pre-tax transit contribution of up to $280 per month.
Pre-tax pay-for-parking contribution of up to $280 per month.
15 paid time off days, increasing to 20 days after 3 years with the firm.
3 sick days per year.
Office closed for 10 public holidays.
Office usually closed for at least a week between Christmas and New Year's Day.
Business casual dress code.
Up to $500 annually for continued education or training.
Free access to GreenTree SportsPlex for the Pittsburgh office.
Bonusly peer-to-peer recognition points redeemable for items such as gift cards, trips, and dinners.
Free team lunches and happy hours.
Year-end discretionary bonus.
Annual firm outing.