Intake Assistant

San Juan College • Farmington, NM

4d • Onsite

About The Position

This position provides individual coaching, case management, and referral of students to remove barriers to success. The work consists of individual achievement and/or coaching and student referral duties. The unique needs of each client contribute to the complexity of the position. The purpose of this position is to improve student academic success, persistence and retention rates. Success in this position results in the efficient and effective provision of those services.

Requirements

• Basic knowledge of SJC departments, processes, policies, and procedures.
• Ability to understand and apply basic coaching principles.
• Skill in the operation of computers and job related software programs.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.
• Skill in working effectively with a wide range of constituencies in a diverse community.
• Associate’s degree in a closely related field is required or equivalent with years of experience.
• Demonstrate experience working within San Juan College culture.
• Demonstrate experience working with SJC students and community resources.

Responsibilities

• Provides individual coaching and assists students in navigating San Juan College systems; documents sessions; refers students to campus and local community agencies for services needed.
• Responsible for implementing an approach that allows for ongoing contact with students/clients to support access needs to academia, financial and social supports to achieve academic and financial success utilizing model evidenced based programming that reaches life skills and communications.
• Intake, assessment, case management, tracking, report participation and progress of student receiving services utilizing the designated data reporting systems.
• Refer students to various community and college resources to remove barriers for student success in graduation.
• Liaison between student and resources to achieve college success and build bundled assets.
• Maintain high involvement with campus and local community, with the ability to lead and organize workshops and training sessions.
• Participates in weekly center staff sessions; reviews case management information and discusses issues, concerns, and student barriers.
• Assist with front desk coverage as needed.
• Performs related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree