Intake Assistant

Halton Healthcare • Oakville, ON

6d • CA$28 - CA$35 • Onsite

About The Position

Reporting to the Manager, Coordinated Access, the incumbent will be a member of the team and will work in a high volume and fast paced environment using referral technology, call center functionality, and the Electronic Medical Record to provide the following:
Review and process incoming referrals as per program guidelines and using appropriate systems for data entry and data completion
Schedule appointments for patient care using appropriate systems and program guidelines
Contact referring physicians/healthcare providers and or patients to obtain missing information such as lab results, forms and patient information as needed to complete the referral process
Manage inquiries from patients, physician offices and partnering programs related to referral status
Maintains required secure system of client records
Collaborate with program clinicians, manager and other clerical staff to support high quality patient care and efficient program operation
Filing, faxing, supply management and other duties as assigned
Adjusts priorities based on changing work environment and administrative load.

Requirements

• Office administration diploma from a recognized college or equivalent experience required
• Minimum 3 years relevant experience working in a healthcare setting
• Proficiency with Microsoft Office package (Word, Outlook, Excel, PowerPoint)
• Ensures confidentiality is maintained
• Demonstrates excellent organizational skills to effectively prioritize and handle multiple tasks
• Exceptional customer service skills over the phone and in person
• Must be self-directed and able to work with minimal supervision
• Demonstrates commitment to on-going learning and able to learn new tasks quickly
• Demonstrates excellent problem solving and critical thinking skills
• Work well as part of a multi-disciplinary team
• Satisfactory employment and attendance record required
• Must provide availability of a 0.50 FTE

Nice To Haves

• Experience working in an addictions or mental health program in either the community or a hospital setting preferred

Responsibilities

• Review and process incoming referrals as per program guidelines and using appropriate systems for data entry and data completion
• Schedule appointments for patient care using appropriate systems and program guidelines
• Contact referring physicians/healthcare providers and or patients to obtain missing information such as lab results, forms and patient information as needed to complete the referral process
• Manage inquiries from patients, physician offices and partnering programs related to referral status
• Maintains required secure system of client records
• Collaborate with program clinicians, manager and other clerical staff to support high quality patient care and efficient program operation
• Filing, faxing, supply management and other duties as assigned
• Adjusts priorities based on changing work environment and administrative load.

Benefits

• Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree