Intake Assistant

City of New York • New York, NY

3d • $34,974 - $40,981 • Hybrid

About The Position

The New York City Housing Authority is seeking a Community Services Aide for the Resident Relocations Services Department. This role is to support relocation of NYCHA residents at developments where planned major modernization or unplanned urgent repairs are required, including repairs to address health and safety issues. Under immediate supervision of the Community Coordinator, the Community Services Aide conducts the Intake Survey and Moving Assessments. In addition, the Community Services Aide duties will also be responsible for the following:

Requirements

• The ability to understand and carry out simple instructions
• In some cases the ability to speak Spanish may be required.

Responsibilities

• Assist Community Coordinator with day-to-day relocation activities and resident outreach.
• Provide general information to residents and direct questions or concerns to the appropriate staff member.
• Connects resident with interpretation services in accordance with the agency’s Language Assistance Service Policy.
• Help clients fill out and submit forms.
• Assist with intake procedures, resident follow-up.
• Support residents by conducting Surveys, outreach, and other relocation related activities to ensure relocation is in place, assist with telephone coverage, scheduling, referrals, and general office support.
• Assist with distribution of informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
• Perform routine office tasks, such as data-entry, filing, keeping records (physical and digital), and answering telephones and making referrals or taking messages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed