Assistant I, Intake & Authorization

FFF Enterprises•Temecula, CA

2d•Onsite

About The Position

This position provides support for the nufactor Intake and Authorizations department. The role involves assisting with follow-up calls to health plans, documenting call statuses in the system, aiding with annual benefit verifications, and helping to file, organize, and scan patient packets. The position requires adherence to company policies, federal and state regulations, and laws. Employees are expected to display dedication to their responsibilities, achieve goals, represent the company professionally, and internalize the company's purpose and values. Effective collaboration with co-workers and customers, constructive problem-solving, and respect for diversity are essential. Safety and compliance with the Injury and Illness Prevention Program and the Compliance Program are mandatory.

Requirements

High School Diploma or equivalent
Excellent verbal and written communication skills and the ability to interact effectively with customers, co-workers, and management.
Strong organizational skills including the ability to organize data and concepts into effective written presentations.
Ability to perform work with a high degree of accuracy.
Ability to prioritize and track multiple projects to ensure deadlines are met.
Ability to participate on and work as an integral member of a team.
Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.
Ability, flexibility, and desire to work overtime as needed for special project completion and to participate in community projects and events that often occur during weekend and evening hours.
Ability to work and make decisions independently and effectively with limited supervision and direction.
Ability to respond to and recommend solutions to a wide variety of problems.
Intermediate to advanced Microsoft PowerPoint, Word, and Excel skills.
Basic understanding of Internet technologies.
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers.
Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods.
Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.
Must have the ability to lift and maneuver items of at least 20 lbs.
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.
Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.
Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.
Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Must be proactive in finding solutions.

Nice To Haves

Prefer at least one (1) year of general administrative experience.

Responsibilities

Assist the Intake and Authorizations department with follow up calls to health plans.
Documents all calls and statuses in Nufactor’s system of record.
Assist’s with annual benefit verifications.
Assist in filing, organizing and scanning patient packets.
Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
Display dedication to position responsibilities and achieve assigned goals and objectives.
Always represent the Company in a professional manner and appearance.
Understand and internalize the Company’s purpose.
Display loyalty to the Company and its organizational values.
Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company.
Immediately report any concerns or violations.
Other duties as assigned.