Supervisor, Insurance Verification- Authorization/Intake

Cardinal Health

4d•$68,500 - $97,700•Remote

About The Position

The Supervisor of Insurance Verification, Authorization & Intake leads the teams responsible for the front-end functions that determine whether a patient's durable medical equipment (DME) order can be processed, billed, and delivered without delay. This role oversees insurance eligibility verification, prior authorization submission and tracking, and new patient and document intake, ensuring accurate, timely, and compliant handling of every order from the moment a referral is received. The Supervisor builds and coaches a high-performing team, partners closely with sales, billing, and referral-source contacts, and drives the metrics that keep orders moving turnaround time, authorization approval rate, and clean claim rate.

Requirements

Prior Leadership, project management, or supervisory experience
Working knowledge of Medicare, Medicaid and commercial payer coverage criteria and documentation with DME billing/ management platforms (e.g Brighttree or similar)
Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution

Nice To Haves

4-8 years of experience in healthcare, preferred
Bachelor’s degree in related field, or equivalent work experience, preferred
DME/HME industry experience strongly preferred

Responsibilities

Hire, train, coach, and manage performance for insurance verification, authorization, and intake staff
Set individual and team productivity and quality goals; monitor adherence through regular reporting
Conduct one-on-ones, team meetings, and performance reviews; manage disciplinary actions as needed
Oversee staffing levels, scheduling, and workload distribution to meet referral and order volume
Ensure timely, accurate verification of patient insurance eligibility and benefits for DME orders
Oversee resolution of coverage discrepancies and coordination of benefits across primary, secondary, and tertiary payers
Monitor verification turnaround times and hold the team accountable to service-level targets
Oversee submission, tracking, and follow-up of prior authorization requests to Medicare, Medicaid, and commercial payers
Ensure supporting documentation is complete before submission
Manage the appeals process for denied authorizations and track denial trends by payer and reason code
Maintain current knowledge of payer-specific authorization requirements and update team job aids accordingly
Oversee intake of new referrals and documents ensuring complete and accurate patient and order data entry
Ensure timely entry of data whether manual or automated input
Assist in development and maintenance of technology platforms utilized
Monitor referral-to-order entry cycle time and identify and resolve bottlenecks in the intake workflow
Ensure compliance with HIPAA, CMS, payer, and accreditation requirements
Maintain audit-ready documentation and lead internal quality audits of verification, authorization, and intake files
Implement and monitor quality assurance processes and corrective action plans
Partner with billing/collections, sales, and customer service teams to resolve order and account issues
Report key performance indicators (turnaround time, authorization approval rate, denial rate, clean claim rate) to leadership
Identify and implement process improvements and supporting technology