Intake Coordinator/Residence Assistant

The Salvation Army•Springfield, MA

4d•Onsite

About The Position

The Intake Coordinator will work cooperatively with Program staff to maintain a quality intake system and will assist in daily operations of the residential program. The Intake Coordinator/Residence Assistant occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Adult Rehabilitation Centers in all job-related matters.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.

Nice To Haves

CADC or comparative residential and rehabilitation experience preferred.

Responsibilities

Be a part of a team that provides a caring, respectful, safe atmosphere to those seeking life transformation through the ARC program.
Work cooperatively with all ARC staff, beneficiaries, and outside agencies.
Visit and coordinate with outside agencies to make them aware of the services the Adult Rehabilitation Center provides for those in need of life transformation.
Develop and maintain a network of outside referral sources by telephone, letter, and personal contact to: (1) arrange for the referral of applicants to The Salvation Army ARC program; (2) arrange for outside sources to tour and view The Salvation Army ARC program; and (3) make appropriate referrals to resources outside the ARC program.
Interview, assess, and process necessary paperwork for applicants to the ARC program, striving to always maintain a full capacity.
Provide a positive, appealing, and uplifting first impression of the ARC program.
Maintain a waiting list of potential applicants.
Assist potential applicants with the completion of all required forms.
Provide applicants who are not appropriate for admission with resources of other suitable services.
Facilitate community engagement activities to strengthen opportunities for identification of potential new beneficiaries.
Ensure that the house tracking system is maintained and updated at least weekly, including changes to counseling assignments, bed assignments, and work therapy assignments.
Assist counselor and other senior program staff in crisis intervention as needed.
Ensure that weekly gratuity reports are updated and forwarded to the finance office for gratuity processing as assigned.
Compile all beneficiary work therapy reports.
As directed by Administrator(s), coordinate with outside groups to bring speakers and information that model Christian values of recovery and have an active commitment to substance free living.
Record statistical information as related to your area of responsibility.
Submit to Administrator(s) within three business days following the end of the month.
Daily/weekly reporting is to be done on a daily basis.
Operate compliance screening for prohibited substances equipment, as required, keeping an accurate and up to date record of all test results.
Maintain all equipment, including breathalyzers, to ensure validity and accuracy of results.
Attend weekly staff meetings and all meetings as requested by the Administrator(s).
Present resident cases as requested.
Attend retreats, conferences, and other Salvation Army events as scheduled and assigned (which may include weekend and/or evening time).
May be responsible for the enforcement of house rules/policies, overall security of Center during assigned hours. This includes ‘lights out”, drug/alcohol testing, sign-in/out, bed checks, reporting to Administrator center activities/policy adherence.
Provide crisis intervention assistance/emergency response reporting including observation report of any crisis counseling provided.
Be available to supervise medication access, housekeeping/supply access.
Have clear understanding of confidentiality, law enforcement response and medical emergency procedure.
This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.
Other duties as assigned by immediate supervisor and/or Administrator(s).