Intake Assessment Coordinator

Miami Rescue Mission Inc • Miami, FL

11d • $17 - $20

About The Position

The Intake Assessment Coordinator (IAC) reports to the Emergency Services Supervisor and oversees intake and orientation for new residents at The Caring Place Center for Men in Miami, Florida. The role screens homeless clients for intake, conducts assessments, provides intake based on space availability, and conducts aftercare. The coordinator fosters a motivational and welcoming environment, builds positive community relationships, and helps ensure that the Intake/Screening Unit and Support Services meet county requirements.

The position works collaboratively with case managers, supervisors, the Behavioral Health team, and third-party vendors to support residents and maintain accurate client, bed, occupancy, and funding records. The coordinator also assists with applications, appointments, caller problem resolution, client communications, and ministry activities. A Level 2 Background Screening is required. The Caring Place is a drug-free workplace and an Equal Opportunity Employer.

Requirements

• An AA degree or previous on-the-job training in Social Work or a related field.
• Knowledge of alcoholism, chemical dependency, and homelessness.
• Ability to react quickly and calmly in an emergency, recognize symptoms of common mental and physical illnesses, and make appropriate treatment referrals.
• Ability to establish and maintain effective working relationships with clients and staff of diverse cultural and linguistic backgrounds, regardless of race, religion, age, sex, disability, political affiliation, or sexual orientation.
• Organization and computer literacy.
• Excellent communication and interpersonal skills.
• Ability to sit for extended periods and lift and/or pull objects weighing up to 25 pounds.
• Ability to see, hear, and speak to interact with staff and the general public, and to move around as needed to perform essential job duties.
• Must agree with and sign The Caring Place Statement of Faith.
• Level 2 Background Screening is required.

Nice To Haves

• Bachelor’s degree with a major in sociology, psychology, social work, or a related field.
• CAP training.

Responsibilities

• Treat incoming residents with respect and dignity and maintain a welcoming, cordial attitude.
• Keep an accurate inventory of beds and clients.
• Compile and submit accurate reports to the supervisor.
• Follow company guidelines to ensure compliance with contracts.
• Encourage and motivate residents and build relationships that help them become stable, contributing citizens.
• Document cases accurately and promptly, ensuring accurate data is used in reports.
• Maintain an accurate filing system for client files and occupancy.
• Implement an efficient system to periodically track residents’ progress.
• Collaborate with case managers and the supervisor to ensure residents are assigned to appropriate case managers.
• Communicate effectively and keep the supervisor informed of challenges; exercise good judgment and seek clarification when difficult situations arise.
• Assist with Jackson Health Insurance applications.
• Maintain clear, functional communication with the Behavioral Health team and third-party vendors, such as New Horizons Mental Health Network.
• Assist with record keeping of funding for the Annex project.
• Assist callers in need with problem resolution.
• Work with existing clients to keep and schedule appointments with the Miami Rescue Mission Clinic and other outside agencies.
• Issue ID cards to resident clients.
• Inform Center staff about client changes through the email system.
• Lead and/or participate in devotions, prayers, and other ministry activities, such as outreach events.
• Perform other related duties as assigned.

Benefits

• Day off for birthday or work anniversary.
• Employee discounts.
• 12 holidays.
• Paid time off.
• Health insurance, including medical, dental, vision, disability, GAP, and Health Savings Account.
• Company-paid life insurance.
• 403(b) retirement plan with 3% match.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree