Intake and Services Coordinator - SOAR

Community Living, Inc.•O’Fallon, MO

13d

About The Position

The Program Intake and Services Coordinator is the first point of contact for families, case managers, school personnel, and other stakeholders during inquiry, referral, transition, and program entry. The role coordinates cases, including developing individual plans, managing behavior support, maintaining daily documentation, and preparing semi-annual reports. The coordinator also trains staff on individual support plans, behavior support plans, and other participant-focused topics. This is a full-time position, 40 hours per week, Monday through Friday, typically 8 a.m. to 4 p.m., with potential flexibility between 7 a.m. and 6 p.m. The pay rate is $24.25 per hour.

Requirements

Must be at least 18 years old.
Possess sound oral and written communication skills and decision-making skills.
Be able to write and document clearly, concisely, and professionally.
Ability to make decisions and react quickly to change.
Ability to use Microsoft Office applications, including Outlook, Word, and Excel.
Valid driver’s license.
Must complete a criminal background check, Family Care Safety Registry check, and Motor Vehicle Report check, and provide proof of insurance.
Ability to drive a large van and assist participants entering and exiting it, including securing wheelchairs.
Ability to physically assist participants as needed, lift participants who cannot bear weight, and push and maneuver wheelchairs.
Moderate physical work: exert up to 50 pounds of force occasionally and 20 pounds frequently; standing, sitting, reaching, typing, and walking are common.

Nice To Haves

Bachelor’s degree in social services or a related field.
Two years of experience working with individuals with intellectual and/or developmental disabilities.
One year of management or case management experience.

Responsibilities

Manage the SOAR priority lists.
Schedule intake meetings and transition visits, and communicate with families.
Tour and observe facilities on an ongoing basis to ensure quality services are provided.
Coordinate the individual planning process.
Review documentation monthly and update data collection methods as needed.
Assess and determine the support needs of each participant served.
Provide staff with feedback and coaching on daily documentation expectations.
Review incidents and injuries to ensure they are properly documented, and provide feedback to Team Leads.
Ensure the safety and welfare of all participants.
Pass medications without error.
Represent Community Living and the SOAR program at resource fairs and community events as needed.
Complete and maintain required trainings.
Assume a leadership role as needed.
Assist with employee disciplinary processes in partnership with the Team Lead, Program Coordinator, and Manager as needed.
Assist the manager in providing adequate staffing to ensure client safety and meet programmatic needs.
Ensure completion of Individual Plan Orientation for all SOAR DSPs and Team Leads.
Perform other duties as required and assigned.