Intake and Outreach Coordinator
About The Position
Legal Services of Eastern Missouri, Inc. (LSEM), a nonprofit law firm providing free legal assistance to people living with low income or low opportunity, is hiring a full-time Intake and Outreach Coordinator for its Medicaid Defense Team within the Health and Welfare Program. This new City of St. Louis-funded program will focus on City residents affected by HR1, also called The One Big Beautiful Bill Act, and changes to Medicaid eligibility. LSEM will coordinate with the Integrated Health Network, which is operating a parallel City-funded program, to support residents affected by HR1 implementation. The Coordinator provides intake and administrative support for the Team, including conducting intakes, opening and closing cases, preparing outreach materials, and corresponding with clients. The role also involves collaboration with community partners, participation in outreach events and advisory groups, monitoring HR1 implementation, and assisting with grant management and reporting. LSEM advances justice through legal representation, education, and supportive services. Since 1956, it has provided civil legal assistance and access to justice for low-income people in 21 Missouri counties. LSEM works across a range of civil legal areas and partners with community organizations through education, outreach, task forces, coalitions, and its Volunteer Lawyers Program. The organization values colleagues’ and clients’ diverse backgrounds and perspectives and encourages applications from all qualified individuals.
Requirements
- Ability to relate well to and work with low-income clients and collaborate with community stakeholders.
- Excellent interpersonal skills and a strong ability to form collaborative partnerships.
- Strong writing ability.
- Knowledge of Microsoft Office and willingness to learn case management software.
- Openness to creative and innovative ways of fulfilling the legal aid mission.
Nice To Haves
- Demonstrated commitment to public interest work or legal services for the poor is strongly preferred.
- Previous experience with community outreach and education is preferred.
Responsibilities
- Coordinate with the Integrated Health Network Team to devise a unified strategy for reaching City residents who need HR1-related assistance.
- Conduct callback and intake interviews for internal referrals and external referrals received through the hotline and online referral form.
- Develop outreach materials, including flyers, FAQs, and toolkits, for clients and partners.
- Participate in regular meetings with the Integrated Health Network Team and, as needed, community advisory groups and state or national coalitions.
- Participate in outreach events.
- Stay up to date on new policies and trends in HR1 implementation.
- Draft and send client correspondence in paper or electronic form.
- Assist with grant management and reporting as needed.
- Use the case management system to conduct intakes, open cases, enter contemporaneous case notes and timekeeping, and close cases when work is complete.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Generous time-off policy starting at four weeks per year.
- 11 paid holidays.
- 12 weeks of paid parental leave.
- 403(b) and 401(a) retirement plans.
- Long-term disability and life insurance.
- Employee assistance plan.
- In-person/remote hybrid work option.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
