Intake and Care Coordinator

arc programs•Kelowna, BC

6d•CA$30 - CA$32•Onsite

About The Position

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for and are excited to be expanding our team to help us accelerate our impact! We are now accepting applications for a temporary Intake and Care Coordinator to cover a leave and work out of the Family Connection Centre (FCC) in Kelowna. Intake and Care Coordinators are the primary care coordinators within the FCC. Intake and Care Coordinators provide intake and service coordination functions for parents / caregivers and their children or youth with support needs, who are accessing services through the FCC.

Requirements

Demonstrate excellent interpersonal and verbal / written communication skills.
Be detail-oriented, organized, and efficient.
Be skilled at managing multiple concurrent projects, assignments and tasks requested from multiple sources.
Be capable of working independently, and frequently under pressure.
Ability to learn and apply multiple complex IT platforms to manage your casework.
Need a valid BC Driver's License, regional insurance, and a reliable personal vehicle.
Must undergo a screening process, including a criminal record search.

Nice To Haves

A bachelor’s degree in a Social Services or Human Services discipline (i.e.: BSW, CYC, BA in Psychology etc.) with a minimum of 2-years relevant experience is preferred.
Other levels of qualifications including position-specific experience, knowledge and skills may be considered.

Responsibilities

Provide individualized service planning support for families, to address identified needs and coordinate access to FCC services.
Conduct brief screening and assessments to identify the specific service needs of each child, youth and/or family.
Provide information regarding child development, available services within the FCC, and other available resources in the community.
Develop a goal-oriented Individualized Service Plan (ISP) to address service needs, which may include services to be provided by the Intake and Care Coordinator and / or other practitioners of the FCC.
Connect the child, youth or family and support the transition between relevant FCC services.
Provide needs-based screening and developmental monitoring throughout service engagement, and update service goals as necessary in collaboration with other FCC practitioners.
Assist families as needed with appointment reminders and coordination of services, needs identification, advocacy and organizing consistent Integrated Case Management meetings with child / youth and family’s interdisciplinary team.
Remain connected with regular individual meetings as the family’s consistent point of contact throughout their service.
Implement required case management and clinical records.
Building relationships and connections within the community to improve service integration.
Appling culturally safe and agile, trauma informed, relational and person / family-centered modalities.