Intake and Admissions Supervisor

Riverview Behavioral Health•Texarkana, AR

About The Position

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications. For assigned shift will plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department. Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately manner. Knowledge of milieu management. Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients. Coordination with the business office to ensure that timely and accurate financial counseling of patients occurs when appropriate. Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members. Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions. Participate in staff training by serving as a preceptor for new admission team employees. Report shift challenges promptly to AOC, or Admissions Director. Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. Perform other functions and tasks as assigned.

Requirements

Bachelor’s degree in a social service field.
Master’s degree in a social services field or RN.
In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.
One or more years’ experience in a healthcare admissions role.
One or more years’ supervisory/lead in a healthcare admissions setting experience.
CPR and de-escalation/restraint certification.
First aid may be preferred based on state or facility.

Nice To Haves

Bachelor’s degree in a social service field is preferred.
Master’s degree in a social services field preferred or RN preferred.
One or more years’ experience in a healthcare admissions role preferred.
One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.
CPR and de-escalation/restraint certification preferred (training available upon hire and offered by facility).
First aid may be preferred based on state or facility.

Responsibilities

Plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department.
Prioritize potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately.
Manage milieu.
Apply knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
Coordinate with the business office to ensure timely and accurate financial counseling of patients.
Provide guidance and direction to staff and encourage mutual trust, respect, and cooperation.
Ensure EMTALA logs are completed for each patient seen by admissions.
Serve as a preceptor for new admission team employees.
Report shift challenges promptly to AOC, or Admissions Director.
Demonstrate a positive, empathetic, and professional attitude toward customers.
Acknowledge and work to resolve patient complaints.
Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.