Intake Counselor/ Admissions

Westborough Behavioral Healthcare Hospital•Westborough, MA

17h•$45,760 - $60,320•Onsite

About The Position

To assess the needs of people seeking an assessment and ensure their referral to the service or resource that best addresses those needs. To link recipients to appropriate resources or care providers; to admit based on Admission Criteria and Medical Necessity as well as to provide a smooth compassionate admission process for patients and their families. You will also be responsible for completing initial authorizations with insurance companies for the level of care that is needed. JOIN A TEAM THAT'S MAKING A DIFFERENCE IN MENTAL HEALTHCARE Westborough Behavioral Healthcare Hospital (WBHH) is a 117-bed psychiatric hospital that provides comprehensive psychiatric care for children, adolescents, and adults through acute inpatient stabilization and outpatient services. Under dynamic new leadership, we're building an exceptional workplace culture focused on outstanding patient care and employee satisfaction. Our mission is to deliver compassionate, evidence-based treatment while ensuring patients and their families feel supported throughout their healing journey. We're committed to creating an environment where our dedicated team members can grow professionally while making a meaningful impact in their community. Located conveniently in Westborough at Routes 495 and 9. Advance your career. Advance mental healthcare.

Requirements

Basic knowledge of medical terminologies
Skills in analyzing and evaluating information
Problem solving skills
Excellent oral communication skills
Legible handwriting
Ability to concentrate on tasks and meet deadlines
Ability to confidentially maintain all information
Persuasive skills with prospective patients and family members who demonstrate denial or resistance to treatment
Current CPR and CPI certification (or obtained within 30 days upon hire)
Must be 21 years of age
Have a current negative TB test or medical clearance

Nice To Haves

Utilization experience preferred
Bachelor's Degree in health related field preferred
2 years of experience preferred

Responsibilities

Complete mental heath assessment to determine medical necessity and determine appropriate level of care.
Provide appropriate referrals and recommendations to patients not meeting medical necessity for inpatient hospitalization.
Complete initial insurance authorizations for all newly admitted patients
Provide provisional DSM diagnoses supported by clinical documentation
Meet with patients and families to review patient handbook, patient rights and discuss informed consent to treat. Assist patients in reviewing consent forms and completing required documents.
Supports the departments philosophy for customer service
Establish and maintain positive relationships with physicians, allied health professionals, and all referral sources
Performs related duties, as requested
Upholds the organization's ethics and customer service standards