Insurance Verification Specialist

Select Medical•Fort Worth, TX

5d•Onsite

About The Position

The Insurance Verification Specialist at Baylor Scott & White Institute for Rehabilitation verifies patient insurance benefits by phone or through approved online platforms and documents those benefits in the Therapy Source New Patient Registration (NPR) system. The role provides insurance data support to clinics and the Central Billing Office, as well as support for special projects. This is an onsite position in Fort Worth, Texas, with hours varying between Monday and Friday, 8:00 a.m. and 5:00 p.m. The position is full-time. Starting pay is $19–$25 per hour, based on experience; compensation also depends on the candidate’s years of experience and internal equity.

Requirements

High school diploma or GED.
At least 2 years of insurance experience.
Good organizational skills.
Excellent telephone and interpersonal skills.
Time-management skills and demonstrated ability to meet deadlines.

Nice To Haves

Customer service experience.
Knowledge of insurance verification.
Healthcare, medical, or dental office administration experience.

Responsibilities

Verify insurance eligibility by phone or through approved online platforms.
Use resources and tools to identify in-network payers and understand out-of-network options; communicate and recommend available options to front office clinic staff.
Document and track payer-specific requirements.
Enter insurance benefits in the comment screen within 24 hours of receiving them, provided all required information is available and accurate.
Ensure insurance information entered into the Therapy Source NPR system is accurate, including patient ID and group number.
Notify front office clinic staff of pre-certification or referral requirements as soon as the information is received from the insurance company.
Communicate demographic information issues and insurance-company problems to the Administrative Service Manager.
Forward insurance plan updates, changes, or additions to the Administrative Service Manager in a timely manner.
Report daily statistics to help ensure department goals are met.
Answer calls for the insurance verification administrative offices promptly and professionally.
Confirm the completeness and accuracy of insurance information before a prospective patient’s admission.
Provide patient insurance support to front office, billing, and collections staff.
Support special projects and perform other assigned tasks.