Insurance Verification Specialist

Baylor Scott & White Institute for Rehabilitation - Outpatient•Dallas, TX

4d•$19 - $25•Onsite

About The Position

The Insurance Verification Specialist verifies patient benefits by phone or through insurance platforms and documents benefits in the Therapy Source New Patient Registration (NPR) system. The role provides insurance data support to clinics and the Central Billing Office, as well as support for special projects. This is an in-office position in Dallas, Texas, and is not remote. Hours vary Monday through Friday between 7 a.m. and 7 p.m. The position is full-time. Starting pay is $19–$25 per hour, based on experience.

Requirements

High school diploma or GED.
At least 2 years of insurance experience.
Good organizational skills.
Excellent telephone and people skills.
Time-management skills and demonstrated ability to meet deadlines.

Nice To Haves

Customer service experience.
Knowledge of insurance verification.
Healthcare, medical, or dental office administration experience.

Responsibilities

Verify insurance eligibility by phone or approved online platforms.
Use knowledge of in-network payers and available resources and tools.
Identify out-of-network options and communicate recommendations to front office clinic staff.
Communicate demographic information issues or problems to the Administrative Service Manager.
Communicate problems with insurance companies to the Administrative Service Manager.
Document and track payer-specific requirements.
Report daily statistics to help ensure department goals are met.
Forward insurance-company plan updates, changes, or additions to the Administrative Service Manager in a timely manner.
Enter insurance benefits into the comment screen within 24 hours of receipt, when the necessary information is available and accurate.
Ensure insurance information entered in the TS NPR system is accurate, including patient ID and group number.
Notify front office clinic staff about pre-certification or referral requirements as soon as the information is received from the insurer.
Answer calls for the insurance verification administrative offices in a timely and professional manner.
Confirm the completeness and accuracy of insurance information before a prospective patient's admission.
Provide patient insurance support to front office, billing, and collections staff.
Complete other tasks as assigned.