Insurance Verification Coordinator

Retina Consultants of Houston•Houston, TX

14h•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking an Insurance Verification Coordinator to join their innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for performing clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process. The role involves following up on accounts that require further evaluation and calling to obtain verbal insurance verification, which requires strong phone communication skills. It is important to focus and work quickly and efficiently to process verifications in a timely manner. This role will report to The Administrative Business Office. Candidates must be able to meet the needs of the patients and providers, and support the Eligibility and Benefits Department hours of Monday through Friday, 8:00 am - 5:00 pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States, consisting of 26 world-renowned physicians. The practice serves two major metropolitan markets and invests heavily in state-of-the-art diagnostic equipment. RCTX emphasizes core values of Hard Work, Authentic Care, and Innovation, believing that investing in people empowers them to provide the highest quality patient experience.

Requirements

High School diploma or GED
Minimum of 2 years of relevant experience and/or training, or equivalent combination of education and experience preferred
Proficient in computers and relevant software applications and practice management technology.
Knowledge of customer service principles and practices.
Strong knowledge of administrative and clerical procedures.
Possession of strong problem-solving skills and sound judgment.
Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
Ability to be proactive and take initiative.
Exhibit high level of quality through attention to detail and monitoring of work.
Possession of strong organizational skills.
Excellent verbal and written communication, as well as exceptional interpersonal communication skills.
Ability to work independently on assigned tasks, as well as to accept direction on given assignments.
Deals with confidential information and/or issues using discretion and judgment.
Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding, and managed care referral process
Knowledge of related OSHA and JCAHO guidelines and requirements
Basic Proficiency in MS Office (Word, Outlook), EMR
Ability to type, file, and to use a multi-line telephone, computer, fax, copier and adding machine
Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

Bilingual in Spanish / English preferred.

Responsibilities

Verify insurance eligibility for medical insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.
Review patient deductibles and/or copays and enter into the billing system.
Assist front office with verification questions or concerns.
Answers questions from patients, clerical staff and insurance companies.
Works in conjunction with the reception to ensure clean billing.
Performs miscellaneous job-related duties as assigned.
Participates in educational activities and attends monthly staff meetings.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Benefits

Employee Paid Benefits such as Medical, Dental, and Vision
short-term disability
voluntary life insurance
accident
critical illness
hospital indemnity
pet insurance
HSA pre-taxed contributions
401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
Employer Paid Benefits such as long-term disability
$25,000 basic life insurance policy
3% 401(k) safe harbor contribution
HSA employer contributions
annual performance merit increases
certification opportunities
rewards & recognition platform
WellHub Starter Plan Gym Membership
paid time off
8 paid holidays + 1 floating holiday annually.