Insurance Verification Clerk

USPI • Rockville, MD

1d • $25 - $31 • Onsite

About The Position

Piccard Surgery Center is seeking a detail-oriented Insurance Verification Clerk to support its patient-focused surgical care environment. The role verifies insurance benefits, secures authorizations, calculates patient financial responsibility, and provides customer service throughout the pre-surgical process. It contributes to accurate patient billing and a positive patient experience. This is a full-time, on-site position.

Requirements

• Minimum of 2 years of insurance verification experience in a healthcare or surgical setting.
• High school diploma or equivalent required.
• Strong understanding of medical terminology and healthcare insurance processes.
• Excellent verbal and written communication skills, with the ability to interact effectively with patients, physicians, and payers.
• Experience working with patient accounting and practice management systems.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to interpret insurance benefits, explanations of benefits (EOBs), and managed care contracts.
• Strong attention to detail, organization, and follow-through.
• Demonstrated stability and longevity in previous employment.

Responsibilities

• Review patient demographics, insurance coverage, and scheduled procedures to ensure accurate benefit verification.
• Identify implant requirements and verify associated coverage when applicable.
• Verify insurance eligibility and benefits through payer websites and direct communication with insurance carriers.
• Calculate estimated patient responsibility based on contracted rates, deductibles, coinsurance, and covered services.
• Document insurance verification and billing details accurately in the patient accounting system.
• Contact patients to discuss insurance benefits, estimated out-of-pocket expenses, and payment expectations before surgery.
• Collect pre-surgical payments and arrange payment options as appropriate.
• Verify authorization, precertification, or referral requirements and obtain necessary approvals before the date of service.
• Maintain daily reconciliation processes to ensure all scheduled patients have completed insurance verification.
• Deliver exceptional customer service and contribute to patient satisfaction through professional, compassionate interactions.
• Communicate concerns, discrepancies, or payment-related issues to leadership in a timely manner.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Paid holidays
• Health Savings Accounts (HSA) and healthcare and dependent care flexible spending accounts
• Employee Assistance Program (EAP)
• Employee Discount Program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare support, AD&D, and auto and home insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED