Insurance Verification Coordinator

LifeStance Health

2d•$20 - $24•Remote

About The Position

The Insurance Verification Coordinator is responsible for accurate, timely verification of patient insurance eligibility, benefits, and authorization requirements in support of LifeStance Health’s revenue cycle operations. The role supports front-end revenue cycle management by ensuring services are financially cleared before treatment and that patient accounts are accurate, compliant, and ready for billing. The coordinator independently manages new and established patient verifications, identifies authorization and referral requirements, confirms network participation, and resolves front-end account discrepancies nationally. The position requires payer knowledge, analytical and organizational skills, attention to detail, and the ability to work independently in a remote, high-volume, production-driven environment. The role may also involve projects and responsibilities beyond those specifically listed. This is a remote position available within any US locality where LifeStance is represented. Compensation is $20.00–$24.00 per hour, with potential bonus.

Requirements

High school diploma or GED.
At least 1 year of experience in medical insurance verification, medical billing, or healthcare revenue cycle operations.
Working knowledge of commercial insurance, Medicare, Medicaid, and Employee Assistance Program structures.
Understanding of prior authorization and referral processes.
Experience using electronic health records, automated billing systems, and patient intake platforms such as Phreesia.
Ability to interpret intake data and reconcile discrepancies between patient-reported and payer-verified information.
Strong analytical, problem-solving, and organizational skills.
Ability to independently manage a high-volume workload in a remote environment.
Strong written and verbal communication skills, including patient-facing communication.
Demonstrated awareness, inclusivity, and sensitivity when working with individuals from diverse backgrounds.

Responsibilities

Verify eligibility and benefits for new and established patients through payer portals and direct payer outreach across commercial, Medicare, Medicaid, TRICARE, and other federally funded or state-sponsored health plans.
Perform ongoing re-verifications to confirm active coverage and accurate benefit information throughout treatment.
Determine coverage compatibility with LifeStance services, including therapy, psychiatry, medication management, and telehealth.
Confirm provider network participation and identify out-of-network implications according to established guidelines.
Identify, obtain, and document prior authorization, pre-certification, and referral requirements.
Verify and manage Employee Assistance Program benefits, including session limits, authorization requirements, and payer-specific billing guidelines.
Submit or facilitate authorization requests and record approvals accurately in the billing system and patient record.
Maintain complete, accurate documentation of verification activities in electronic health record and practice management systems.
Perform verification activities according to LifeStance policies, standard operating procedures, and payer-specific guidelines.
Use Phreesia and other platforms to review patient-submitted insurance and demographic information.
Review and act on insurance-related tasks and documentation received through the EHR, patient portal, and other internal workflows.
Validate and reconcile patient-reported insurance data against payer-verified eligibility information.
Identify and resolve discrepancies between submitted documentation and payer records before service delivery.
Collaborate with front office and cross-functional teams to correct demographic or insurance inconsistencies that affect eligibility or billing accuracy.
Resolve front-end revenue cycle issues in assigned work queues, including correcting insurance information and identifying coverage discrepancies.
Investigate and evaluate whether claims need to be rebilled to the appropriate payer when incorrect insurance information is identified and corrected, following established processes.
Troubleshoot and resolve patient chart issues that affect claim submission or billing accuracy.
Identify potential billing barriers and take corrective action before claim submission.
Work escalated accounts to facilitate accurate and timely reimbursement.
Communicate detailed and accurate insurance benefit information to internal partners.
Alert practice operations and leadership to uninsured, underinsured, or high-risk accounts.
Participate in workflows requiring direct patient communication to clarify coverage, obtain insurance details, or explain benefit findings.
Serve as a resource for insurance benefit interpretation and payer requirements within the scope of the coordinator role.
Meet established productivity, quality, and accuracy standards.
Participate in special projects, workflow enhancements, and process improvement initiatives as assigned.
Support leadership with routine operational reporting and data requests.