Insurance Specialist

Horizon Credit Union•Spokane Valley, WA

1d•Onsite

About The Position

Responsible for managing and overseeing the entire collateral protection insurance process, including handling payment protection insurance claims and services, as well as administering all aspects of total loss vehicle administrative functions. This role involves ensuring compliance with regulatory requirements, coordinating with various departments and external partners, and providing exceptional customer service to policyholders throughout the claims and administrative processes. Additionally, it requires meticulous attention to detail in processing documentation, accurate record-keeping, and effective communication to resolve any issues that may arise.

Requirements

High school diploma or high school equivalency.
Minimum of two plus years’ administrative experience preferable in a financial institution.
Working knowledge of most MS Office applications.
Enthusiastic and proactive.
Strong attention to detail and ability to focus.
Strong oral and written communication abilities.
Solid technical and problem solving skills.
Ability to read and comprehend simple instructions.
Ability to organize workload to meet schedules.
Able to use all related computer equipment and applications.
Ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods.
Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities.
Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities.

Nice To Haves

Three years’ experience working within a collections environment is preferred.
Consideration will be given to related experience and/or training.

Responsibilities

Process weekly CPI (collateral protection insurance) reports and administer the process: recalculate payments after premiums post, make payment adjustments after premium refunds post, and coordinate with members, vendors, and insurance companies to resolve issues.
Acts as custodian for documents related to these activities, mail correspondence, receive payments and credit member accounts.

Benefits

Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
2 Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays