Insurance Services Operations Associate

First Command Financial Services, Inc.•Fort Worth, TX

40d•Hybrid

About The Position

We are looking for team members who understand the importance and the honor to serve our military clients and who: Influence by remaining positive in all circumstances. Adapt quickly to changes. See the “big picture” of all things: personal development and operational opportunities. Have a passion for improving the client/advisor experience. Desire to work in a self-organized team environment, celebrating success and taking accountability for goals and commitments. Deny mediocrity and possess high personal standards. Follow our vision of providing Lifelong Financial Security for Our Nation’s Military Families. Live by our core values: Courage, Love & Effectiveness. How will your role impact First Command? The Insurance Services Operations Associate is responsible for supporting all insurance business (Life Insurance, Universal Life, Long Term Care, Disability Income and Hybrid Insurance products) from an operational perspective. This entails the processing and input of insurance sales into our database, coordinating with advisors, office staff, our business partners, and other internal departments to ensure data integrity and proper commission payment to the Advisors. Additionally, this role will serve as Tier II to the Customer Service Center to assist with more advanced insurance-related questions as well as research and resolution with Business partners.

Requirements

College degree preferred (previous work experience considered)
Minimum 3 years office experience in a professional business setting (required)
Customer Service experience (preferred)
Life & Health Group I Ins. License (obtained within 60 days of employment)
Execute with a sense of urgency, a drive to make an impact, and a high level of self-confidence and ability to work well in high pressure situations.
Ability to foster team environment, maintaining flexibility and willingness to learn new duties and assist others as necessary.
Strong verbal and written communication
Strong analytical and problem-solving skills
Excellent attention to detail
Ability to work independently with minimum supervision
Proficient with MS office Applications including Word, Excel and Outlook (required)

Nice To Haves

General knowledge of insurance business products (Life Insurance, Universal Life, Long Term Care, Disability Income and Hybrid Insurance products) from (preferred)
General knowledge of the financial planning industry (preferred)

Responsibilities

Review and load insurance sales into database while ensuring that all requirements have been met (prior plan recommendation of product, signature pages, etc.).
Assist in conducting quality control of processed transactions.
Support in managing workloads to meet client needs on a timely basis, collaborate and transition work with team members as volumes fluctuate.
Notify and support advisors and office staff to resolve paperwork issues with NIGO’s.
Research and resolve incorrect commissions from Financial Services with Carrier partners to ensure data integrity and proper payment to Advisors.
Work weekly Life insurance, Disability and Lont Term Care reports provided by Business Partners to ensure accuracy of policy data in the database.
Support the advisors and office staff by managing the Insurance Operations cases to include any required escalation, research, and resolution with Business Partners and/or other internal departments.
Serve as a Tier II for Insurance-related calls that initiate in the call center and require escalation, research, and resolution.
Manually issue and terminate insurance policies in the database for products which do not provide data feeds and perform policy maintenance within the system as needed.
Review all insurance-related mail received and forward it to the Advisor, and archive and update the database as needed.
Assist in organizing condolence packages, carrier, adviosr, and internal department notifications and, quality check and proof Condolence (Death Claim) packets prior to sending to client/ beneficiary.
Perform quarterly update of assigned User Guide’s for processes performed by Insurance Services Operations Team.