Insurance Service Representative

Jason McMahan•Virginia Beach, VA

2d•Onsite

About The Position

The McMahan Group is a 47-year Allstate agency in Virginia Beach. We take care of thousands of households across Hampton Roads — and we're looking for someone who takes that seriously. This role is built for someone who is genuinely good with people. You'll be a real point of contact for our customers — helping them understand their coverage, handling service needs, reviewing their policies at renewal, and being there when they have a problem. The customers who feel taken care of stay. That's the job. There's also commission upside here. When you identify an opportunity to better protect a customer and they take it, you earn for that. We’re looking for someone relational who earns naturally through doing the service job well. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

Requirements

Customers feel good talking to.
Natural communicator — warm, patient, and easy to trust
Organized and reliable — you follow through, log your work, and don't let things slip
Stay calm when customers are frustrated and don't take it personally
Comfortable working in a small office where everyone knows what you're doing

Nice To Haves

Prior experience in customer service, insurance, or any relationship-based role is a plus

Responsibilities

Be the voice customers hear when they call — for payments, policy changes, coverage questions, and everything in between
Review customers' coverage at renewal and make sure they're properly protected
Spot natural opportunities to round out a customer's coverage and have that conversation
Retain customers who are thinking about leaving — listen to what's going on and find a solution
Keep accurate notes and follow-ups in our agency management system so nothing falls through the cracks
Work alongside our outside sales team to support a smooth customer experience from quote to service