Insurance Customer Service Representative
About The Position
Join Our Winning Team at Allstate – Allstate / Borbolla Insurance. Are you a licensed insurance professional looking to grow with an established and respected agency? Do you thrive in a positive, competitive environment that values teamwork, service, and success? For over 35 years, we’ve been a trusted part of the Coral Gables community, offering our loyal clients a full range of solutions for their insurance needs. At Allstate / Borbolla Insurance, we believe in building strong relationships with our customers and, just as importantly, with each other. Our team is our greatest asset, and we’re proud of the vibrant, upbeat culture we’ve created. We’re looking to expand our Allstar team of professionals by acquiring a few more competitive licensed insurance agents or customer service representatives who fit in with our team and culture. If helping others while making a good living is not your thing, please don't apply. Be part of a high-performing sales culture where your efforts are recognized and rewarded. Enjoy job stability and support from a well-established agency with over 50+ years of combined agent experience. Make an impact in the community while growing your insurance career. Work in a collaborative, driven, and fun team environment. Together Everyone Achieves More. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.
Requirements
- Florida 2-20 General Lines or 20-44 Personal Lines license required
- Minimum 1 year of experience in insurance (sales or customer service)
- Allstate experience is a strong plus
- Bilingual—preferably English and Spanish—is highly beneficial
- Strong computer, typing, Microsoft Office, and phone skills
- Professional, detail-oriented, and passionate about helping others
Responsibilities
- Sales Agents: Must meet minimum monthly production goals and bonus requirements
- Responsible for servicing and retaining new business up until its first renewal or expiration date
- Customer Service Representatives: Handle incoming calls for Allstate policy service, coverage reviews, retention, billing, payments, and any other policy-related endorsements or inquiries
- Provide a high level of customer support and satisfaction through timely and accurate service
Benefits
- Competitive salary
- Monthly bonus opportunities
- Health, vision, and dental insurance (after 90 days)
- Accident, supplemental health, and cancer plans
- Up to 80 hours of paid time off annually (starts accruing after 90 days)
- Room for career advancement and growth within our team
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
